Development of a Scale to Measure Perceived Administrative Burden, With Broad Applicability Beyond Direct Policy Clients
Bibliographic Data
| ID | 12216987 |
|---|---|
| Authors | Inkyu Kang (0000-0002-7925-6847, Department of Public Administration and Policy University of Georgia Athens Georgia USA), Martin Sievert (0000-0002-1331-2439, Institute of Public Administration Leiden University Den Haag The Netherlands), Chongmin (0000-0002-0219-5935, Graduate School of Public Administration Seoul National University Seoul Korea) |
| Year | 2025 |
| Volume | 38 |
| Issue | 3 |
| Publication date | 2025-05-19 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Governance (JOURNAL) |
| Journal identifiers | ISSN: 0952-1895 • E-ISSN: 1468-0491 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/gove.70026 |
| OpenAlex | W4410499719 |
| Language | EN |
| References cited | 65 |
Individuals form perceptions about the degree of administrative burdens associated with public agencies and programs, even without being (potential) policy clients themselves (e.g., a wealthy person's view of administrative burdens experienced by welfare program applicants) or without referring to a specific instance (e.g., perceptions of bureaucratic hurdles in the federal government overall). This study develops and validates a scale of perceived administrative burden that is applicable beyond direct policy clients to broad audiences and political stakeholders. The scale underwent psychometric evaluation using large‐scale, representative citizen samples from the US and South Korea ( n = 3000). Exploratory and confirmatory factor analyses on randomly split samples confirmed a unidimensional latent structure and the scale's construct validity. Cronbach's alpha and composite reliability indicated strong internal consistency, while a high average variance extracted, alongside additional correlational analyses, supported convergent and discriminant validity. We discuss the scale's potential applications in exploring how perceived administrative burden shapes policy processes, political behavior, and public administration
Bureaucracy · Business · Confirmatory factor analysis · Construct (python library · Construct validity · Cronbach's alpha · Discriminant validity · Exploratory factor analysis · Government (linguistics · Internal consistency · Perception · Political science · Politics · Psychometrics · Public policy · Public relations · Reliability (semiconductor · Scale (ratio · Variance (accounting · Clinical Psychology · Computer Science · Evaluation and Performance Assessment · Law · Policy Transfer and Learning · Psychology · Public Administration · Public Policy and Administration Research · Social Psychology · Accounting · Marketing
Scale Development
Short and sweet
Administrative Burden
A Review of Scale Development Practices in the Study of Organizations
Applications of Structural Equation Modeling in Psychological Research
Multiple Imputation in Practice
Evaluation of methods used for estimating content validity
Determination and Quantification Of Content Validity
Cutoff criteria for fit indexes in covariance structure analysis
Fit indices in covariance structure modeling
Navigating a climate of administrative burden
How difficult should it be? Evidence of burden tolerance from a nationally representative sample
The Application of Electronic Computers to Factor Analysis
Multiple Imputation for Nonresponse in Surveys
Administrative Burden
Reconceptualizing Administrative Burden Around Onerous Experiences
Alleviating administrative burden through digitalization and redesign
Administrative Burden in Citizen–State Interactions
Direct and vicarious administrative burden
Organizational Reputation in the Public Administration
Lies, Damned Lies, and Survey Self-Reports? Identity as a Cause of Measurement Bias
I don’t know nothing about that’
How-to Bureaucracy
Burden tolerance
Shifting Administrative Burden to the State
Reputation and Public Administration
Everyday administrative burdens and inequality
The Effect of Administrative Burden on Bureaucratic Perception of Policies
Compliance burden versus program integrity protection
Anticipated administrative burdens
Unpacking the effects of burdensome state actions on citizens' policy perceptions
Scale Development Research
Acting out or playing along
Does Administrative Burden Influence Public Support for Government Programs? Evidence from a Survey Experiment
Managing bureaucratic reputation in the face of crises
We Need to Compare, but How? Measurement Equivalence in Comparative Public Administration
Personality and Public Administration
Can reducing learning costs improve public support for means‐tested benefit programs
Administrative Burden
Administrative Errors and Race
Does administrative burden create racialized policy feedback? How losing access to public benefits impacts beliefs about government
Are Citizens More Negative About Failing Service Delivery by Public Than Private Organizations? Evidence From a Large-Scale Survey Experiment
Effects of Transparency on the Perceived Trustworthiness of a Government Organization
Unconscious Bias in Citizens’ Evaluations of Public Sector Performance
Legislative capacity, bureaucratic reputation, and delegation from a trust perspective
Citizen satisfaction under changing political leadership
Citizen blame attributions for government fiscal crises
Extra‐Network Organizational Reputation and Blame Avoidance in Networks
Cross‐domain policy feedback effects on mass publics
Measuring bureaucratic reputation
Government responsiveness and citizen satisfaction
Bad is Stronger than Good
| Citation velocity | historical |
|---|---|
| Highly cited | No |