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Paying for water services

Effects of household characteristics

Bibliographic Data

ID12246396
AuthorsSam Kayaga (0000-0001-8749-723X, Loughborough University, corresponding author), John Calvert (0000-0001-9534-9456, Loughborough University), Kevin Sansom (Loughborough University)
Year2003
Volume11
Issue3
Pages123-132
Publication date2003-05-19
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueUtilities Policy (JOURNAL)
Journal identifiersISSN: 0957-1787 • E-ISSN: 1878-4356
PublisherElsevier BV (PUBLISHER)
DOI10.1016/s0957-1787(03)00034-1
OpenAlexW1979920851
LanguageEN
Citations received10
References cited18

Business · Customer satisfaction · Geography · Household income · Loyalty · Loyalty business model · Payment · Service (business · Service quality · Water industry · Water supply · Water utility · Economic and Environmental Valuation · Engineering · Social and Economic Development in India · Urban and Rural Development Challenges · Finance · Marketing

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    Abdelhak Nassiri, Mourad Kertous•Mondes en développement•2021

  • Whence Consumer Loyalty?

    Richard L Oliver•Journal of Marketing•1999

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    Open Access•Steven A Taylor, Therese L Baker et al.•Journal of Retailing•1994

  • An Investigation into the Determinants of Customer Satisfaction

    Gilbert A Churchill, Carol Surprenant•Journal of Marketing Research•1982

  • A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

    Richard L Oliver•Journal of Marketing Research•1980

  • The moderator–mediator variable distinction in social psychological research

    Reuben M Baron, D A Kenny•Journal of Personality and Social…•1986

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    Reuben M Baron, D A Kenny•Journal of Personality and Social…•1986

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Unique citing works10
Citations per year0,59
Citation span2009 - 2026 (18)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 10

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