Help‐seeker expectations and outcomes of a crisis support service

Comparison of suicide‐related and non‐suicide‐related contacts to lifeline Australia

Datos Bibliográficos

ID12288019
AutoresMegan O’Riordan (0000-0002-6700-8029, University of Canberra), Jennifer Ma (0000-0002-8615-2368, Faculty of Health University of Canberra Canberra Australia), Kelly Mazzer (0000-0001-9694-0758, Faculty of Health University of Canberra Canberra Australia), Philip J Batterham (0000-0002-4547-6876, Australian National University), Philip Batterham (0000-0001-9840-9119, Centre for Mental Health Research Australian National University Canberra Australia), Kairi Kolves (0000-0002-1638-8981, Australian Institute of Suicide Research and Prevention, School of Applied Psychology Griffith University Brisbane Australia), Alan Woodward (0000-0002-5379-337X, Centre for Mental Health University of Melbourne Melbourne Australia), Britt Klein (0000-0003-2912-8043, Health Innovation and Transformation Centre Federation University Australia Churchill Australia), Mark Larsen (0000-0002-0272-2053, Black Dog Institute University of New South Wales Sydney Australia), Roland Goecke (0000-0003-2279-7041, Faculty of Science and Technology University of Canberra Canberra Australia), Madelyn Gould (Columbia University Medical Centre, Columbia University New York USA), Madelyn S Gould (0000-0002-2881-9152, Columbia University Irving Medical Center), Debra Rickwood (0000-0002-4227-0231, Faculty of Health University of Canberra Canberra Australia, autor de correspondencia)
Año2022
Volumen30
Número6
Páginase4535-e4544
Fecha de publicación2022-06-08
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaHealth & Social Care in the Community (JOURNAL)
Identificadores de la revistaISSN: 0966-0410 • E-ISSN: 1365-2524
EditorialWiley (PUBLISHER • GB)
DOI10.1111/hsc.13857
PMID35676830
OpenAlexW4281658207
IdiomaEN
Citas recibidas2
Referencias citadas7

Lifeline Australia aims to prevent suicide and support community members in personal crisis via the provision of free anonymous telephone, online chat and text message services. This study aimed to identify the expectations and outcomes of Lifeline help-seekers, including whether there are differences between suicide-related and non-suicide-related contacts. Help-seekers (N = 553) who had previously contacted Lifeline via telephone, online chat, or text message crisis services were recruited via social media and a link provided after Lifeline service use, who completed an online survey about their awareness, expectations and outcomes of Lifeline's services. The responses from help-seekers who self-reported suicide-related and non-suicide-related reasons for contact were compared. Participants were highly aware of Lifeline's services, particularly the phone service. The main expectations of all help-seekers were to feel heard and listened to, feel less upset and feel understood. There were 59.5% of the sample that reported suicidality as a reason for contact. Suicide-related contacts endorsed more reasons for contact than non-suicide-related contacts. Expectations of suicide-related help-seekers were greater, but they were less likely to report that their expectations were met. The high expectations and complexity of suicide-related contacts reveal the challenges in meeting the needs of this high-priority group, particularly within the context of the multiple demands on crisis support services

Business · Crisis intervention · Injury prevention · Medical emergency · Occupational safety and health · Poison control · Psychiatry · Service (business · Suicide prevention · Human Factors and Ergonomics · Medicine · Migration, Health and Trauma · Posttraumatic Stress Disorder Research · Psychology · Suicide and Self-Harm Studies