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They don’t treat you like a virus’

Youth-friendly lessons from the Australian National Youth Mental Health Foundation

Bibliographic Data

ID12290127
AuthorsKristy Muir (UNSW Sydney, corresponding author), Adam Powell (0000-0002-6141-9994, UNSW Sydney), Abigail Powell, SHANNON MCDERMOTT (UNSW Sydney)
Year2011
Volume20
Issue2
Pages181-189
Publication date2011-09-19
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueHealth & Social Care in the Community (JOURNAL)
Journal identifiersISSN: 0966-0410 • E-ISSN: 1365-2524
PublisherWiley (PUBLISHER • GB)
DOI10.1111/j.1365-2524.2011.01029.x
PMID21929697
OpenAlexW1595545421
LanguageEN
Citations received13
References cited15

Young people experience high rates of mental health problems, but very few access professional mental health support. To address the barriers young people face in accessing mental health services, there is growing recognition of the importance of ensuring services are youth-friendly. Indeed, almost a decade ago, the World Health Organisation developed a youth-friendly framework for services to apply. Yet, this framework has rarely been evaluated against health initiatives for young people. This article begins to address this gap. Using 168 semi-structured, qualitative interviews with young service users, this paper explores the extent to which the Australian National Youth Mental Health Foundation, also called headspace, applied the WHO's youth-friendly framework which emphasises accessibility, acceptability and appropriateness (AAA). It argues that headspace was largely successful in implementing an AAA youth-friendly service and provides evidence of the importance of tailoring services to ensure they are accessible, acceptable and appropriate for young people. However, it also raises questions about what youth-friendly service provision means for different young people at different times. The findings suggest that youth friendliness should be applied across different stages of interaction (at initial engagement and in the ongoing relationship between patient and clinician) and at different levels (the environment the care is provided in, within policies and procedures and within and between relationships from receptionists to clinicians)

Business · Foundation (evidence · Medical education · Mental health · Political science · Psychiatry · Public relations · Receptionists · Service (business · Service provider · Family Caregiving in Mental Illness · Medicine · Mental Health and Patient Involvement · Mental Health Treatment and Access · Nursing · Psychology · Marketing

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  • The importance and benefits of youth participation in mental health settings from the perspective of the headspace Gosford Youth Alliance in Australia

    Open Access•Dominiek Coates, Deborah Howe•Children and Youth Services Review•2014

  • A scoping literature review of service-level barriers for access and engagement with mental health services for children and young people

    Open Access•Joanna Anderson, Joanna K Anderson et al.•Children and Youth Services Review•2017

  • A qualitative study of the experiences of young people with severe mental health problems and complex needs regarding youth flexible assertive community treatment

    Open Access•Martin Berg Johansen, Marthe Johansen et al.•Frontiers in Psychiatry•2024

  • Evaluating Singapore’s CHAT Assessment Service by the World Mental Health Organisation (WHO) “Youth-Friendly” Health Services Framework

    Open Access•Yi Ping Lee, Nur Khairunisa Binte Ngaiman et al.•Frontiers in Psychiatry•2019

  • Implementing and Delivering Youth Mental Health Services

    Open Access•Sanne Oostermeijer, Michelle Williamson et al.•International Journal of…•2022

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    Open Access•Paola A Mosquera, Anna-Karin Waenerlund et al.•International Journal for Equity…•2017

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  • Being trusted

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  • Comparing adolescent and service provider perceptions on the barriers to mental health service use

    Open Access•Monique Platell, Karen Martins et al.•Children and Youth Services Review•2020

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Unique citing works13
Citations per year1
Citation span2013 - 2024 (12)
Citation velocityrecent
Highly citedNo
Citation typesNeutral: 13

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