Consumer acceptance of product–service systems as alternative satisfiers of consumer needs for sustainable development
Bibliographic Data
| ID | 12306293 |
|---|---|
| Authors | Kee Ok Kim (Department of Consumer Science, College of Social Sciences Sungkyunkwan University Seoul South Korea), Hyenam Hwang (0000-0001-6282-3246, Department of Consumer Science, College of Social Sciences Sungkyunkwan University Seoul South Korea, corresponding author) |
| Year | 2021 |
| Volume | 29 |
| Issue | 5 |
| Pages | 847-859 |
| Publication date | 2021-02-24 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Sustainable Development (JOURNAL) |
| Journal identifiers | ISSN: 0968-0802 • E-ISSN: 1099-1719 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/sd.2179 |
| OpenAlex | W3131534175 |
| Language | EN |
| Citations received | 5 |
| References cited | 57 |
As an alternative method of production and consumption in the pursuit of a sustainable society, product–service system (PSS) involves consumers in the process of value creation. This study uses an online survey comprising three questionnaires to investigate consumer acceptance of PSSs based on their expectations of the benefits of three types of PSS: product‐, use‐, and result‐oriented. The results indicate that consumers have higher expectations of the process benefits of result‐oriented PSSs and outcome benefits of product‐oriented PSSs. Furthermore, the results of general linear models indicate that consumers' intentions to purchase PSSs are influenced by expected benefits and consumer innovativeness. High levels of innovativeness among consumers moderate the effects of consumer expectations of outcome benefits on purchase intentions. This result implies that consumers who have lower levels of innovativeness exhibit reluctance to adopt PSSs, although they realize the benefits
Business · New product development · Process management · Product (mathematics · Product-service system · Service (business · Sustainable development · Consumer Retail Behavior Studies · Innovation and Socioeconomic Development · Service and Product Innovation · Marketing
Consumer adoption versus rejection decisions in seemingly similar service innovations
Servitization of business
Product services for a resource-efficient and circular economy – a review
Value co-creation in service logic
Effects of Price, Brand, and Store Information on Buyers' Product Evaluations
Relational Benefits in Services Industries
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
A Conceptual Model of Service Quality and Its Implications for Future Research
Measuring consumer innovativeness
Clarifying the concept of product–service system
It's all B2B…and beyond
Sustainable Consumption and Value Propositions
A Use-Oriented Clothing Economy? Preliminary Affirmation for Sustainable Clothing Consumption Alternatives
Integrating sustainable waste management into product design
An exploration of consumer resistance to innovation and its antecedents
Innovativeness, Novelty Seeking, and Consumer Creativity
| Unique citing works | 5 |
|---|---|
| Citations per year | 1,25 |
| Citation span | 2022 - 2026 (5) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 5 |