Assessing the Effects of Corporate Sustainable Management on Customer Satisfaction
Corporate Sustainable Management and Satisfaction
Bibliographic Data
| ID | 12307694 |
|---|---|
| Authors | Eunil Park (0000-0002-3177-3538, Global Cooperation Division; Korea Institute of Civil Engineering and Building Technology; Goyang Republic of Korea), Sang Jib Kwon (Department of Business Administration; Dongguk University; Gyeongju Republic of Korea, corresponding author), Ki Joon Kim (0000-0003-4188-7915, Department of Media and Communication; City University of Hong Kong; Kowloon Hong Kong) |
| Year | 2015 |
| Volume | 24 |
| Issue | 1 |
| Pages | 41-52 |
| Publication date | 2015-09-17 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Sustainable Development (JOURNAL) |
| Journal identifiers | ISSN: 0968-0802 • E-ISSN: 1099-1719 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/sd.1605 |
| OpenAlex | W1896711196 |
| Language | EN |
| Citations received | 5 |
| References cited | 56 |
This study identifies the environmental, social, economic and ethical responsibilities of a firm as key components of successful sustainable management, and investigates how these corporate responsibilities contribute to enhancing competiveness and customer satisfaction. A structural equation modelling analysis was conducted on data collected from 914 customers of railway service users in South Korea. The results indicate that firms' environmental, social and ethical responsibilities serve to increase service and provider competitiveness, which leads to greater customer satisfaction. However, firms' economic responsibility is found to be a less influential component of sustainable management. Implications of the key findings and potential avenues for future study are addressed. Copyright © 2015 John Wiley & Sons, Ltd and ERP Environment
Business · Corporate social responsibility · Customer satisfaction · Key (lock · Process management · Public relations · Service (business · Social responsibility · Structural equation modeling · Sustainable development · Customer Service Quality and Loyalty · Environmental Sustainability in Business · Sustainable Supply Chain Management · Marketing
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Structural equation modeling in practice
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The Analysis of Covariance Structures
Giving Firms an “E” for Effort
Significance tests and goodness of fit in the analysis of covariance structures
Investigating Stakeholder Theory and Social Capital
Exploring the Nature of the Relationship Between CSR and Competitiveness
| Citations per year | 0.5 |
|---|---|
| Citation span | 2016 - 2024 (9) |
| Highly cited | No |