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Inclusive communications in Covid-19

A virtual ethnographic study of disability support network in China

Bibliographic Data

ID12312926
AuthorsRuikai Dai (Chongqing University, corresponding author), Luanjiao Hu (0000-0002-5655-1851, College of Education, University of Maryland, College Park, MD, USA)
Year2021
Volume37
Issue1
Pages3-21
Publication date2021-06-03
Open AccessNo
TypeARTICLE
VenueDisability & Society (JOURNAL)
Journal identifiersISSN: 0968-7599 • E-ISSN: 1360-0508
PublisherTaylor & Francis (PUBLISHER • GB)
DOI10.1080/09687599.2021.1933388
OpenAlexW3167219252
LanguageEN
Citations received15
References cited21

In the absence of accessible and inclusive emergency communication provided by the government and public service providers, this article examines a self-initiated and volunteer-driven Disability Support Network. This Network emerged as a civil response during the COVID-19 outbreak in China. The study highlights the communication difficulties and multiple disadvantages experienced by people with disabilities in emergency situations. This reveals the gaps between policies and practices regarding the digital accessibility infrastructure in China. Adopting a WeChat ethnography research method, the researchers collect data from both participant-observation in the virtual field of online chat rooms and semi-structured interviews with Network participants. The study examines the empowering role of the Disability Support Network and the use of inclusive information and communication technologies. The mechanism and deliverables of Disability Support Network, along with important lessons and inclusive communication practices used by the Network, are presented in the article. We argue that comprehensive and inclusive communication strategies for people with disabilities should consider multiple dimensions including formats, content, and situations. We advocate that government and public service entities in China need to take more active measures providing inclusive communications and information in emergency situations for people with disabilities

Business · China · Government (linguistics · Inclusion (mineral · Internet privacy · Political science · Public relations · Service (business · Service provider · Sociology · Community Health and Development · Computer Science · Disability Rights and Representation · Homelessness and Social Issues · Psychology · Social Psychology · Marketing

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Citations per year3
Citation span2021 - 2025 (5)
Highly citedNo

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