Improving service approaches and outcomes for people with complex needs through consultation and involvement

Bibliographic Data

ID12314742
AuthorsL Clare (0000-0003-3989-5318, University College London, corresponding author), Sylvia Cox, Sylvia M L Cox (0000-0001-6507-4973, University of Stirling)
Year2003
Volume18
Issue7
Pages935-953
Publication date2003-12-01
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueDisability & Society (JOURNAL)
Journal identifiersISSN: 0968-7599 • E-ISSN: 1360-0508
PublisherTaylor & Francis (PUBLISHER • GB)
DOI10.1080/0968759032000127344
OpenAlexW2162427769
LanguageEN
Citations received7

Services have not always catered well for people with complex needs. The term ‘complex needs’ is used here to signify people who have cognitive impairments and communication difficulties that present major challenges for getting one's views and preferences heard and understood, and/or who may not fit into traditional categories of service provision. Current developments in policy and practice, such as the single shared assessment process, emphasise inclusion through user involvement. There is a danger, however, that people with complex needs will be seen as too difficult to involve, and will therefore remain effectively excluded from the decision-making process and from the opportunity to influence service provision. This article explores the current situation in relation to ensuring genuine involvement for people with complex needs, highlights obstacles to progress and examples of good practice, and identifies future directions for research and practice

Business · Engineering ethics · Good practice · Inclusion (mineral · Political science · Process (computing · Public relations · Relation (database · Service (business · Computer Science · Engineering · Family and Disability Support Research · Healthcare innovation and challenges · Mental Health and Patient Involvement · Psychology · Social Psychology · Marketing

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