A Fundamental Choice

Internal or External Evaluation

Datos Bibliográficos

ID12347390
AutoresMelissa Conley-Tyler (Centre for Program Evaluation at the University of Melbourne., autor de correspondencia)
Año2005
Volumen4
Número1-2
Páginas3-11
Fecha de publicación2005-03-01
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaEvaluation Journal of Australasia (JOURNAL)
Identificadores de la revistaISSN: 1035-719X • E-ISSN: 2515-9372
EditorialSAGE Publishing (PUBLISHER • US)
DOI10.1177/1035719x05004001-202
OpenAlexW2343960259
IdiomaEN
Citas recibidas29
Referencias citadas15

An organisation wishes to evaluate one of its programs. It can ask a staff member or hire someone outside the organisation. Which should it choose? Surprisingly little guidance is available for this common scenario. A review of 30 texts dealing with organisational performance and evaluation shows that too often the issue is assumed one way or the other. Management texts aimed at business and organisational audiences tend to presume that evaluation is conducted by internal evaluators, usually managers. By contrast the specialist evaluation literature almost always proceeds from the opposite assumption: that evaluation is undertaken by external evaluators. This paper proposes a series of measures for comparing the strengths and weaknesses of internal and external evaluators. These include cost, knowledge, flexibility, objectivity, accountability, willingness to criticise, ethics and utilisation of results. A set of guidelines is offered to assist organisations in choosing between internal and external evaluation in each particular case

Accountability · Ask price · Business · Economics · Epistemology · Flexibility (engineering · Knowledge management · Management · Management science · Objectivity (philosophy · Political science · Process management · Public relations · Set (abstract data type · Strengths and weaknesses · Computer Science · Engineering · Evaluation and Performance Assessment · Psychology · Social Psychology