Client Experiences With Shelter and Community Care Services in the Netherlands

Quality of Services for Homeless People, Homeless Youth, and Abused Women

Dados Bibliográficos

ID12384656
AutoresJolanda Asmoredjo (Impuls – Netherlands Research Center for Social Care, Department of Primary and Community Care, Radboud University Nijmegen Medical Center, Nijmegen, the Netherlands), Mariëlle D Beijersbergen (Impuls – Netherlands Research Center for Social Care, Department of Primary and Community Care, Radboud University Nijmegen Medical Center, Nijmegen, the Netherlands), Judith Wolf (0000-0001-7106-9142, Radboud University Nijmegen, autor correspondente), Astrid M Altena (0000-0002-2221-5526, Impuls – Netherlands Research Center for Social Care, Department of Primary and Community Care, Radboud University Nijmegen Medical Center, Nijmegen, the Netherlands)
Ano2016
Volume27
Fascículo7
Páginas779-788
Data de publicação2016-03-15
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoResearch on Social Work Practice (JOURNAL)
Identificadores do periódicoISSN: 1049-7315 • E-ISSN: 1552-7581
EditoraSAGE Publishing (PUBLISHER • US)
DOI10.1177/1049731516637426
OpenAlexW2400978152
IdiomaEN
Citações recebidas9
Referências citadas18

Purpose: To gain insight into client experiences with shelter or community care services for homeless people, homeless youth, and abused women and identify priority improvement areas. Methods: Seven hundred and forty-four clients rated their experiences and 116 clients rated the services’ importance. Results: Clients had most positive experiences with the client–worker relationship and least positive experiences with the results of services. Abused women’s service providers scored higher than homeless adults and youth service providers. Day and night shelters scored lowest, followed by crisis shelters, supported housing, and outreaching teams. The results of care have the highest need for quality improvement for homeless adults and youth. Discussion: Clients’ experiences with shelter and community care services in the Netherlands are generally positive, with a strong client–worker relationship forming the basis of good quality care. Monitoring outcomes and increasing the focus on results are integrated in recent approaches aimed at improving the quality of shelter care

Business · Community service · Focus group · Political science · Public relations · Quality (philosophy · Service (business · Service provider · Homelessness and Social Issues · Medicine · Mental Health and Patient Involvement · Nursing · Psychology · Social Work Education and Practice · Social Work · Marketing