Consumer evaluation in practice
Bibliographic Data
| ID | 12397358 |
|---|---|
| Authors | Paul Stallard (0000-0001-8046-0784, Royal United Hospital, corresponding author), Brenda Davis (0009-0005-7758-4432), Julie Hudson (0000-0001-7837-9354), Julie K Hudson (0000-0002-7022-9957, Trowbridge Community Hospital) |
| Year | 1992 |
| Volume | 2 |
| Issue | 4 |
| Pages | 291-295 |
| Publication date | 1992-11-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Community & Applied Social Psychology (JOURNAL) |
| Journal identifiers | ISSN: 1052-9284 • E-ISSN: 1099-1298 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/casp.2450020407 |
| OpenAlex | W2159998437 |
| Language | EN |
| References cited | 2 |
Users of a community child and adolescent mental health service were surveyed, 3–4 weeks after their last contact, to determine their satisfaction with the service they received. High levels of overall satisfaction were obtained by general ratings, which tended to mask more specific critical comments to open‐ended questions suggesting ways in which the service could be improved. The resulting changes in service provision are identified, the general value of consumer surveys discussed and the need to include open‐ended questions in satisfaction surveys emphasized
Advertising · Business · Consumer satisfaction · Medical education · Mental health · Mental health service · Psychiatry · Service (business · Value (mathematics · Applied Psychology · Attachment and Relationship Dynamics · Customer Service Quality and Loyalty · Medicine · Patient Satisfaction in Healthcare · Psychology · Social Psychology · Marketing
| Highly cited | No |
|---|