A model for Web‐based information systems in e‐retailing

Bibliographic Data

ID12420367
AuthorsFang Wang (0000-0001-7353-9080, McMaster University, corresponding author), Milena Head (0000-0002-4329-3654, McMaster University), Milena M Head
Year2001
Volume11
Issue4
Pages310-321
Publication date2001-10-01
Open AccessYes
TypeARTICLE
VenueInternet Research (JOURNAL)
Journal identifiersISSN: 1066-2243 • E-ISSN: 2054-5657
PublisherEmerald Publishing Limited (PUBLISHER • GB)
DOI10.1108/10662240110402768
OpenAlexW1988147339
LanguageEN
Citations received2
References cited29

Successful Web‐based information systems (WIS) are critical for electronic retailers to attract and retain consumers and deliver business functions and strategy. However, the design and development of a WIS may include many business, technology and user challenges. Understanding and fulfilling the critical requirements of these challenges will determine the success of a WIS commercial application. In this paper, we present an abstract model for WIS design in e‐retailing. Unlike previous WIS research, this model offers an integrated and overall view, where four interconnected layers are investigated: business determinants; WIS; business interface; and users/customers. Through our discussion of this model, we provide researchers with a better understanding of WIS issues requiring further investigation, and provide practitioners with a foundation to understand WIS requirements and features for success

Business · Business model · Data science · Information system · Interface (matter · Knowledge management · World Wide Web · Computer Science · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Engineering · Technology Adoption and User Behaviour · Marketing

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