Changes in the banking sector – the case of Internet banking in the UK
Bibliographic Data
| ID | 12420643 |
|---|---|
| Authors | Chanaka Jayawardhena (0000-0003-0928-9835, De Montfort University, corresponding author), Paul Foley (0000-0001-8012-0173, University of South Australia) |
| Year | 2000 |
| Volume | 10 |
| Issue | 1 |
| Pages | 19-31 |
| Publication date | 2000-03-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Internet Research (JOURNAL) |
| Journal identifiers | ISSN: 1066-2243 • E-ISSN: 2054-5657 |
| Publisher | Emerald Publishing Limited (PUBLISHER • GB) |
| DOI | 10.1108/10662240010312048 |
| OpenAlex | W2018137068 |
| Language | EN |
| Citations received | 16 |
| References cited | 18 |
The Internet is gaining popularity as a delivery channel in the banking sector. At the same time, customer needs are changing. A total of 12 Internet banking operations in the UK are analysed under customer empowerment functions and Internet banking Web attributes. Internet banking renders location and time irrelevant, and empowers customers with greater control of their accounts. Banks achieve cost and efficiency gains in a large number of operational areas
Business · Popularity · Retail banking · SMS banking · Telephone banking · The Internet · World Wide Web · Computer Science · Digital Platforms and Economics · ICT Impact and Policies · Technology Adoption and User Behaviour · Marketing
Consumer adoption versus rejection decisions in seemingly similar service innovations
Understanding the Internet banking adoption
Mapping the digital banking landscape
Factors affecting online food delivery service in Bangladesh
Personal values’ influence on e‐shopping attitude and behaviour
From power to punishment
Task scenario effects on bank web site expectations
Belonging’ and ‘Otherness’
The impact of technologies on leadership styles in Southeast European countries
Communication Research About the Internet
Can Closer Lender-Borrower Relations Save Homes during Foreclosure
An analysis of Internet banking offerings and its determinants in India
Internet archaeology
Internet banking adoption strategies for a developing country
An analysis of the e‐service literature
How customers’ offline experience affects the adoption of online banking
| Unique citing works | 16 |
|---|---|
| Citations per year | 0,67 |
| Citation span | 2002 - 2025 (24) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 16 |