An Exploratory Case Study of a Sexual Assault Telephone Hotline
Training and Practice Implications
Bibliographic Data
| ID | 12437927 |
|---|---|
| Authors | Marianna L Colvin (0000-0002-5357-7415, Florida Atlantic University, Boca Raton, FL, USA, corresponding author), Jana A Pruett (University of Georgia, Athens, GA, USA), Stephen Young (0000-0002-3472-3093, University of Georgia), Stephen M Young (University of Georgia, Athens, GA, USA), Michael J Holosko (0000-0002-1610-0079, University of Georgia, Athens, GA, USA) |
| Year | 2016 |
| Volume | 23 |
| Issue | 8 |
| Pages | 973-992 |
| Publication date | 2016-06-29 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Violence Against Women (JOURNAL) |
| Journal identifiers | ISSN: 1077-8012 • E-ISSN: 1552-8448 |
| Publisher | SAGE Publishing (PUBLISHER • US) |
| DOI | 10.1177/1077801216654574 |
| PMID | 27364005 |
| OpenAlex | W2466637634 |
| Language | EN |
| Citations received | 5 |
| References cited | 18 |
Using archival data, this case study systematically examines telephone calls received by a regional sexual assault hotline in the Southeastern United States over a 5-year period. A stratified random sample ( n = 383) reveals that hotline staff require diversity and depth in knowledge and skills, demonstrated by the hotline's primary use as a crisis service, combined with notable use by long-term survivors. Findings include the utility of the hotline by survivors and community stakeholders, categories of assault, the time gap between incidents occurring and contacting the hotline, call severity and urgency, and services and referrals provided. Implications for training, practice, and future research are discussed
Exploratory research · Hotline · Injury prevention · Medical emergency · Occupational safety and health · Poison control · Sexual assault · Suicide prevention · Telecommunications · Telephone call · Training (meteorology · Engineering · Gender, Feminism, and Media · Human Factors and Ergonomics · Medicine · Psychology · Sex work and related issues · Sexual Assault and Victimization Studies
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A Randomized Control Trial to Test Dissemination of an Online Suicide Prevention Training For Intimate Partner Violence Hotline Workers
A Crisis of Care
The United Nations Victim Approach Revisited
Domestic violence and sexual assault services
Extent, Nature, and Consequences of Rape Victimization: Findings From the National Violence Against Women Survey
College Women's Experiences with Physically Forced, Alcohol- or Other Drug-Enabled, and Drug-Facilitated Sexual Assault Before and Since Entering College
Epidemiology and Consequences of Women’s Revictimization
Trauma‐informed or trauma‐denied
Social Media and Suicide
| Citations per year | 0.63 |
|---|---|
| Citation span | 2018 - 2023 (6) |
| Highly cited | No |