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Filipino employees’ attitudes toward tourists with disabilities

Bibliographic Data

ID12462813
AuthorsMawiah Sy (Sookmyung Women's University), Seohee Chang (0000-0002-7383-0940, Sookmyung Women's University, corresponding author)
Year2019
Volume24
Issue7
Pages696-709
Publication date2019-06-04
Open AccessNo
TypeARTICLE
VenueAsia Pacific Journal of Tourism Research (JOURNAL)
Journal identifiersISSN: 1094-1665 • E-ISSN: 1741-6507
PublisherRoutledge (PUBLISHER • GB)
DOI10.1080/10941665.2019.1624378
OpenAlexW2948877757
LanguageEN
Citations received3
References cited37

Participating in tourism can be a challenge for tourists with disabilities (TWDs) due to various barriers they encounter while traveling. Among these physical, social, and attitudinal barriers, the biased attitudes of service providers are the most significant constraint for TWDs. This study assumed that Filipino hospitality and tourism employees’ attitudes toward TWDs would improve through disability awareness training, familiarity with disability law, and prior contacts with persons with disabilities. A total of 503 responses were analyzed using descriptive analysis, exploratory factor analysis, confirmatory factor analysis, and multivariate analysis. The findings differ from those in studies done in developed countries

Business · Confirmatory factor analysis · Constraint (computer-aided design · Descriptive statistics · Exploratory factor analysis · Hospitality · Hospitality industry · Multivariate analysis · Political science · Service (business · Tourism · Applied Psychology · Inclusion and Disability in Education and Sport · Medicine · Psychology · Recreation, Leisure, Wilderness Management · Social Psychology · Sport and Mega-Event Impacts · Marketing

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Citations per year0.6
Citation span2021 - 2025 (5)
Highly citedNo

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