Towards an Evaluation of the Effects of Laws

Utilizing Time-Series Data of Complaints

Bibliographic Data

ID12568271
AuthorsSidsel Sverdrup (Norwegian Institute for Urban and Regional Research, Norway,, corresponding author)
Year2003
Volume9
Issue3
Pages325-339
Publication date2003-07-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueEvaluation (JOURNAL)
Journal identifiersISSN: 1356-3890 • E-ISSN: 1461-7153
PublisherSAGE Publishing (PUBLISHER • US)
DOI10.1177/13563890030093006
OpenAlexW2107228274
LanguageEN
Citations received3
References cited3

This article addresses the utilization of time-series data of complaints in evaluating the effects of laws and regulations. Information on complaints is a frequently used data source in consumer research, especially in research on consumer satisfaction and dissatisfaction. Often such data exist as time-series data, and in the case of laws, the time-series data available usually are time-series of numerical data. On the basis of such data, in combination with the development of a set of evaluation criteria, and utilizing principles from goal evaluation, the possibilities of evaluation are discussed. This article is a methodological contribution which suggests that there are several advantages applicable to the evaluation of laws utilizing time-series of databases of complaints data. The article also discusses the elaboration of problems of measurement and interpretation encountered when attempting to evaluate intended, long-term effects of legislation by means of such data

Data science · Interpretation (philosophy · Legislation · Management science · Operations research · Political science · Series (stratigraphy · Set (abstract data type · Computer Science · Engineering · Law · Wine Industry and Tourism

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