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Information and communications technology use in rural child welfare work

Bibliographic Data

ID12569656
AuthorsMelissa Gross (0000-0002-0771-0350, School of Information Florida State University Tallahassee Florida USA, corresponding author), Don Latham (0000-0002-3966-7983, School of Information Florida State University Tallahassee Florida USA), Karen A Randolph (0000-0001-8038-2560, College of Social Work Florida State University Tallahassee Florida USA), Christopher D Constantino (0000-0003-3782-5148, School of Communication Science and Disorders Florida State University Tallahassee Florida USA), Elliot Preshia (Florida State University), Elliot Chance Preshia (School of Communication Florida State University Tallahassee Florida USA)
Year2022
Volume28
Issue1
Pages14-24
Publication date2022-05-27
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueChild & Family Social Work (JOURNAL)
Journal identifiersISSN: 1356-7500 • E-ISSN: 1365-2206
PublisherWiley (PUBLISHER • GB)
DOI10.1111/cfs.12937
OpenAlexW4281622297
LanguageEN
Citations received3
References cited23

This study explores the impact of information and communications technology (ICT) use on rural child welfare practice using a technology‐in‐practice framework to derive the social structures that are instantiated by rural child welfare workers (CWWs) and to examine their agency as actors. ICT use was tracked, and interviews were conducted with rural CWWs who work with children and families to gain an understanding of and describe their day‐to‐day ICT use at the practice level. Findings demonstrate that CWWs enact social structures along four frames: bureaucratic structure, family centricity, ICT context and information–documentation culture. In terms of agency, CWWs not only are constrained by but also exert some influence on the social structures they enact through facilities (material resources), norms and interpretive schemes. These findings have implications for how ICT can be used to facilitate the CWW–client relationship and the need in rural areas for increased infrastructure to support CWWs

Agency (philosophy · Bureaucracy · Business · Context (archaeology · Documentation · Economic growth · Economics · Geography · Information and Communications Technology · Knowledge management · Political science · Public relations · Rural area · Social science · Social Welfare · Sociology · Structure and agency · Welfare · Work (physics · Child Welfare and Adoption · Computer Science · Engineering · Mental Health and Patient Involvement · Social Work Education and Practice · Social Work

  • Digital communication and child participation in child welfare services

    Open Access•Henze-Pedersen, Sofie Henze-Pedersen et al.•European Journal of Social Work•2025

  • CaseAIM

    Lauren H K Stanley, Melissa Radey et al.•Journal of Public Child Welfare•2024

  • Expansion of Digital Technology Use in the Korean Social Work Field

    Junghee Bae, Sunwoo Lee et al.•Journal of Social Service Research•2024

  • Qualitative Data Analysis

    Ian Dey•Qualitative Data Analysis•2003

  • Coordination between child welfare agencies and mental health service providers, children's service use, and outcomes

    Open Access•Yu Bai, Rebecca Wells et al.•Child Abuse & Neglect•2009

  • Theorizing Practice and Practicing Theory

    Martha S Feldman, Wanda J Orlikowski•Organization Science•2011

  • The impact of rural broadband development

    Open Access•Robert Larose, Sharon Strover et al.•Government Information Quarterly•2010

  • Challenges to practice and knowledge in child welfare social work

    Open Access•Nigel Parton•Children and Youth Services Review•2009

  • Supervisor and policy roles in social media use as a new technology in child welfare

    Open Access•Melanie Sage, Melissa Wells et al.•Children and Youth Services Review•2017

  • Technology Configuring the User

    Philip Gillingham•The British Journal of Social Work•2016

  • Child Welfare and Information and Communication Technology

    Susan Tregeagle, Michael D''Arcy•The British Journal of Social Work•2007

  • Investigating the social world

    Russell K Schutt•Investigating the social world•1998

Unique citing works3
Citations per year1,5
Citation span2024 - 2025 (2)
Citation velocityrecent
Highly citedNo
Citation typesNeutral: 2

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