Defining quality care for looked after children
Frontline workers’ perspectives on standards and all that
Bibliographic Data
| ID | 12570243 |
|---|---|
| Authors | David Watson (0000-0002-2749-6136, Glasgow Caledonian University, corresponding author) |
| Year | 2003 |
| Volume | 8 |
| Issue | 1 |
| Pages | 67-77 |
| Publication date | 2003-01-10 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Child & Family Social Work (JOURNAL) |
| Journal identifiers | ISSN: 1356-7500 • E-ISSN: 1365-2206 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1046/j.1365-2206.2003.00263.x |
| OpenAlex | W2055646701 |
| Language | EN |
| Citations received | 5 |
| References cited | 11 |
This paper examines residential childcare workers’ perceptions of quality and how they relate to the growing performance measurement culture within social work over the last 10 years. In particular, it is concerned with examining how workers define quality services and what this means for the government's standards approach with its emphasis on tangible activities around process rather than outcomes. In addition this paper considers the prospects for developing quality in residential care and what frontline workers assess as adding to and/or subtracting from that activity. The growing performance measurement and standards culture being propagated by central government is considered in the context of workers’ perceptions and influence, particularly as it relates to the potential to maximize the quality of the service provided. In this context staff perceptions are obtained from nine children's units in two local authorities with the intention of providing research evidence to a debate very often centred on belief rather than fact
Business · Context (archaeology · Economic growth · Economics · Geography · Government (linguistics · Perception · Political science · Process (computing · Public relations · Quality (philosophy · Service (business · Work (physics · Computer Science · Engineering · Healthcare innovation and challenges · Homelessness and Social Issues · Psychology · Social Work Education and Practice · Social Work · Marketing
| Citations per year | 0.24 |
|---|---|
| Citation span | 2005 - 2021 (17) |
| Highly cited | No |