Helping behavior in a virtual crisis situation
Effects of safety awareness and crisis communication
Bibliographic Data
| ID | 12598151 |
|---|---|
| Authors | H E Stubbé (TNO, Soesterberg, The Netherlands), M L van Emmerik (TNO, Soesterberg, The Netherlands), José H Kerstholt (0000-0002-5421-3090, University of Twente, corresponding author) |
| Year | 2015 |
| Volume | 20 |
| Issue | 4 |
| Pages | 433-444 |
| Publication date | 2015-08-07 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Journal of Risk Research (JOURNAL) |
| Journal identifiers | ISSN: 1366-9877 • E-ISSN: 1466-4461 |
| Publisher | Routledge (PUBLISHER • GB) |
| DOI | 10.1080/13669877.2015.1071865 |
| OpenAlex | W1769654564 |
| Language | EN |
| Citations received | 1 |
| References cited | 20 |
Incident evaluations show that bystanders tend to help: they do not wait for professionals to arrive, but act as required by the situation at hand. In the present study, we investigated how safety awareness (induced before an accident happened) and providing a course of action by emergency services affect helping behavior after witnessing a virtual accident with two victims. The main task of the participants was to arrive at a job interview in time. Safety awareness was manipulated by the specific organization they went to: either promoting safe traffic or healthy living. The results show that all participants were inclined to help. Participants who were primed towards safe traffic more often called the emergency number, but talked to the victim less often. Participants who had received specific courses of action moved the victim less often. In all, the results clearly indicate the value of effective risk communication (before an event occurs) and crisis communication (after an event has occurred), as both types of information improve the quality of actual helping behavior at the scene
Accident (philosophy · Action (physics · Affect (linguistics · Crisis communication · Event (particle physics · Political science · Public relations · Quality (philosophy · Situation awareness · Task (project management · Applied Psychology · Communication · Disaster Management and Resilience · Engineering · Psychology · Public Relations and Crisis Communication · Social Psychology · Team Dynamics and Performance
Crisis and Emergency Risk Communication as an Integrative Model
How Audiences Seek Out Crisis Information
Using the Job-Related Affective Well-Being Scale (Jaws) to investigate affective responses to work stressors.
On emotion specificity in decision making
The bystander-effect
Communicating with the public during health crises
The unresponsive bystander
European Journal of Social Psychology
Ten years of research on group size and helping
| Citations per year | 0.13 |
|---|---|
| Citation span | 2018 - 2018 (1) |
| Highly cited | No |