Emotional labor in social workers' practice
Dados Bibliográficos
| ID | 12605753 |
|---|---|
| Autores | Cecilie Kolonda Moesby-Jensen (0000-0001-9379-9007, Metropolitan University College, autor correspondente), Helle Schjellerup Nielsen (0000-0002-6038-3934, Metropolitan University College) |
| Ano | 2014 |
| Volume | 18 |
| Fascículo | 5 |
| Páginas | 690-702 |
| Data de publicação | 2014-11-20 |
| Peer Reviewed | Sim |
| Open Access | Não |
| Tipo | ARTICLE |
| Periódico | European Journal of Social Work (JOURNAL) |
| Identificadores do periódico | ISSN: 1369-1457 • E-ISSN: 1468-2664 |
| Editora | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/13691457.2014.981148 |
| OpenAlex | W1984398315 |
| Idioma | EN |
| Citações recebidas | 32 |
| Referências citadas | 13 |
The meeting between service users and social workers is emotional, since it is centered on significant challenges and changes in the service users' lives. Emotions are thus always at play in social work, but are managed in various ways by the professional. In an explorative qualitative case study at two Danish social services departments, we identified three types of emotional labor: (1) when the social worker shuts off emotions both during and after the meeting; (2) when the social worker defers emotions and processes them at a later time; and (3) when emotions dominate, and a case gets ‘under the skin’ of the social worker. Emotional labor can have both positive and negative effect on the work, and knowledge about different kinds of emotional labor can aid professional discussion about emotions at the work place as well as the psychosocial working environment for the social workers, factors which help improve practice. The study showed that emotional labor is a multidimensional concept, hence it is not just managed in different ways by social workers; it is always related to the specific emotion culture and the community of practice at the work place
Demographic economics · Economic growth · Economics · Emotional labor · Labour economics · Sociology · Emotional Labor in Professions · Employment and Welfare Studies · Psychology · Social Psychology · Social Work Education and Practice · Social Work
On the Frontlines
Emotion as a Skill
‘Deep down, I feel like I’m working on my possible future condition’: the multi-layered construction of vulnerability in a Portuguese Rehabilitation Centre
Social work, emotion management and the transformation of the welfare state
‘Emotional preparedness’
Unforeseen emotional labour
Verweigerte Anerkennung und Emotionen in der Sozialen Arbeit
Racialised Emotional Labour in a Swedish Welfare Organisational Context
Working Overtime and Turnover Intention Among Chinese Social Workers
Unfolding the ‘grey scene
Social workers’ experiences of practising with empathy
Does attending to extremely poor clients increase the burnout of social workers
Social workers' emotional labour with families in poverty
Validation of Chinese Version Emotional Labor Scale for Social Workers in Mainland China
Child Sexual Abuse
The Epistemic Value of Service User Anger
Let not the world change us
Reducing the risk of burnout in human service professions
Emotional labor of social workers and associated factors resulting in positive/negative outcomes
Negotiating organisational and professional feeling rules
Emotional creaming
You get a completely different feeling’ – an empirical exploration of emotions and their functions in digital frontline work
Anger as a facilitator for transformative social work with and for people with intellectual disabilities
Professional caring in affective services
Perception of time in relation to work and private life among Swedish social workers – the temporal clash between the organisation and the individual
Role Conflict and Turnover Intention among Chinese Social Workers
Frictions on Both sides of the Counter? A Study of Red Tape Among Street-Level Bureaucrats and Administrative Burden Among Their Clients
The Love That Dare Not Speak Its Name’
Emotional labor in community governance
Career Choice Motivations and Emotional Experience Amongst Chinese Social Workers
Agile Emotion Practices
Investing emotions at work
The Managed Heart
Communities of Practice
On the costs and benefits of emotional labor
The Presentation of Self in Everyday Life
Personal Knowledge
InterViews
The Managed Heart
The Sociology of Emotions
Emotional Labour
The Affective Consequences of Service Work
Emotion Work, Feeling Rules, and Social Structure
| Obras citantes distintas | 32 |
|---|---|
| Citações por ano | 3,56 |
| Intervalo de citações | 2017 - 2026 (10) |
| Velocidade de citação | current |
| Altamente citado | Não |
| Tipos de citação | Neutras: 32 |