De‐gendering parents
Gender inclusion and standardised language in screen‐level bureaucracy
Bibliographic Data
| ID | 12609201 |
|---|---|
| Authors | Frida Höglund (0000-0003-4497-6614, Department of Social Work Uppsala University Box 624 751 26 Uppsala Sweden, corresponding author), Marie Flinkfeldt (0000-0003-1751-1918, Department of Social Work Uppsala University Box 624 751 26 Uppsala Sweden) |
| Year | 2023 |
| Volume | 33 |
| Issue | 1 |
| Pages | 188-201 |
| Publication date | 2023-03-23 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Social Welfare (JOURNAL) |
| Journal identifiers | ISSN: 1369-6866 • E-ISSN: 1468-2397 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/ijsw.12597 |
| OpenAlex | W4360866259 |
| Language | EN |
| Citations received | 3 |
| References cited | 46 |
Swedish welfare organisations have a long history of promoting gender equality and inclusivity, involving implementation of more gender‐inclusive language (e.g., non‐gendered terminology). This study analysed the use of non/gendered expressions at the Swedish Social Insurance Agency, as state policy is realised in conjunction with personalised service in textual interaction in screen‐level bureaucracy. We drew on conversation analysis and membership categorisation analysis to analyse 378 email interactions between clients and social insurance officers, focusing on gendered institutional terminology and gendered person references. The findings suggest that social insurance officers avoided a heteronormative language, in line with Swedish official public language policy, but that a gender‐neutral language may come at the cost of formality, standardisation, and de‐personalisation. The study brings new knowledge on the ways in which street‐level bureaucrats manage responsiveness and standardisation in digital text‐based interaction with clients
Agency (philosophy · Bureaucracy · Formality · Inclusion (mineral · Linguistics · Political science · Politics · Public relations · Social insurance · Social science · Sociology · Terminology · Welfare state · Gender Diversity and Inequality · Gender Studies · Gender Studies in Language · Language, Discourse, Communication Strategies · Law
Conversation and Cognition
Talk in Action
Lectures on Conversation
The Best of Both Worlds? Fatherhood and Gender Equality in Swedish Paternity Leave Campaigns, 1976-2006
Street-level bureaucracy revisited
Street-Level bureaucracy in public administration
Applying conversation analysis methods to online talk
Talking policy into being—How street‐level bureaucrats and vulnerable unemployed talk about labor market participation
Microanalysis Of Online Data
The Role of Numbers and Statistics within Conversation Analysis
Feminist language planning in Sweden
Social work ‘logged on’
How congruent is person-centred practice with labour activation policy? Person-centred approach to vocational interventions on immigrant jobseekers in Norway
The Eyes of the Beholder
Speaking as a Heterosexual
Enacting the internet and social media on the public sector's frontline
Social work’s ‘electronic turn’
Street‐level Bureaucracy’ Revisited
Subverting Social Policy on the Front Line
Towards a Multi‐level Approach on Frontline Interactions in the Public Sector
Digital coping
Street-Level Bureaucrats and the Welfare State
Dealing With Questions of Responsiveness in a Low-Discretion Context
From Street‐Level to System‐Level Bureaucracies
Public Encounters
Managing troubles-talk in the renegotiation of a loan contract
Moving forward with membership categorization analysis
A Public Management for All Seasons
Supernanny, parenting and a pedagogical state
On Ethnomethodology, Feminism, and the Analysis of Categorial Reference to Gender in Talk-in-Interaction
A Simplest Systematics for the Organization of Turn-Taking for Conversation
How categorization impacts the design of requests
Heteronormativity in Action
Doing Gender
Doing Gender
Accounting for Doing Gender
| Unique citing works | 3 |
|---|---|
| Citations per year | 1,5 |
| Citation span | 2024 - 2025 (2) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 3 |