Narrativity and involvement in online consumer reviews
The case of TripAdvisor
Bibliographic Data
| ID | 12625366 |
|---|---|
| Authors | Camilla Vásquez (0000-0002-3904-9878, corresponding author) |
| Year | 2012 |
| Volume | 22 |
| Issue | 1 |
| Pages | 105-121 |
| Publication date | 2012-12-31 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Narrative Inquiry (JOURNAL) |
| Journal identifiers | ISSN: 1387-6740 • E-ISSN: 1569-9935 |
| Publisher | John Benjamins Publishing Company (PUBLISHER • NL) |
| DOI | 10.1075/ni.22.1.07vas |
| OpenAlex | W2064351911 |
| Language | EN |
| Citations received | 35 |
Drawing on recent work on digital narratives of personal experience in online genres such as email, social networking sites, and blogs, the present study explores narrative features in 100 online consumer reviews of hotels. Focusing on negative reviews, or “Rants,” from popular consumer travel platform, TripAdvisor , the article examines both canonical and genre-specific structural features of narratives, as well as some of the discursive resources used by online narrators to engage their audiences, and to draw them into their stories. Specifically, the study explores the use of story prefaces and related forms of second person address, represented speech and mental states, and deictic shifts, and suggests that narrative features such as these are useful in attracting the attention of an audience amidst a vast universe of online information
Art · Deixis · Linguistics · Literature · Media studies · Multimedia · Narrative · Narrativity · Online video · Social media · Sociology · World Wide Web · Computer Science · Discourse Analysis in Language Studies · Media Studies and Communication · Media, Gender, and Advertising · Psychology
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| Unique citing works | 35 |
|---|---|
| Citations per year | 2,92 |
| Citation span | 2014 - 2026 (13) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 34 |