Personalisation and housing in an age of austerity
Bibliographic Data
| ID | 12652502 |
|---|---|
| Authors | Bruce Moore (Hanover Scotland Housing Association (United Kingdom), corresponding author) |
| Year | 2010 |
| Volume | 13 |
| Issue | 4 |
| Pages | 10-14 |
| Publication date | 2010-12-14 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Housing Care and Support (JOURNAL) |
| Journal identifiers | ISSN: 1460-8790 • E-ISSN: 2042-8375 |
| Publisher | Emerald Publishing Limited (PUBLISHER • GB) |
| DOI | 10.5042/hcs.2010.0755 |
| OpenAlex | W2047619608 |
| Language | EN |
| Citations received | 1 |
The author debates the concept of personalisation ‐ choice and control to those who receive services ‐ for housing providers in the current economic and political climate in the UK. It is suggested that a wholesale shift towards the culture of personalisation will be necessary for providers, but will also present challenges and additional demands on both providers and commissioners of services. The article offers two particular principles that the provider Hanover is using to guide its approach to changing its relationship with residents and to give them the power to exercise control
Austerity · Business · Control (management · Economics · Management · Personalization · Political science · Politics · Power (physics · Public relations · Service (business · Service provider · Healthcare innovation and challenges · Housing, Finance, and Neoliberalism · Law · Public Administration · Social Policy and Reform Studies · Marketing
| Citations per year | 0.07 |
|---|---|
| Citation span | 2012 - 2012 (1) |
| Highly cited | No |