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Wisdom of the crowd or technicity of content? Wikipedia as a sociotechnical system

Bibliographic Data

ID12656151
AuthorsSabine Niederer (0000-0002-2074-9567, University of Amsterdam, the Netherlands,, corresponding author), José Van Dijck (0000-0003-0499-9045, University of Amsterdam, the Netherlands,, corresponding author)
Year2010
Volume12
Issue8
Pages1368-1387
Publication date2010-07-07
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueNew Media & Society (JOURNAL)
Journal identifiersISSN: 1461-4448 • E-ISSN: 1461-7315
PublisherSAGE Publishing (PUBLISHER • US)
DOI10.1177/1461444810365297
OpenAlexW2103152872
LanguageEN
Citations received71
References cited17

Wikipedia is often considered as an example of ‘collaborative knowledge’. Researchers have contested the value of Wikipedia content on various accounts. Some have disputed the ability of anonymous amateurs to produce quality information, while others have contested Wikipedia’s claim to accuracy and neutrality. Even if these concerns about Wikipedia as an encyclopaedic genre are relevant, they misguidedly focus on human agents only. Wikipedia’s advance is not only enabled by its human resources, but is equally defined by the technological tools and managerial dynamics that structure and maintain its content. This article analyses the sociotechnical system — the intricate collaboration between human users and automated content agents — that defines Wikipedia as a knowledge instrument

Content (measure theory · Epistemology · Focus (optics · Knowledge management · Quality (philosophy · Sociology · Sociotechnical system · Value (mathematics · World Wide Web · Computer Science · Digital Rights Management and Security · Social Media and Politics · Wikis in Education and Collaboration

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Unique citing works71
Citations per year4,44
Citation span2010 - 2026 (17)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 68

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