Working with the carnivalesque at the seaside

Transgression and misbehaviour in a tourism workplace

Datos Bibliográficos

ID12697697
AutoresAnya Chapman (0000-0003-0107-7467, Bournemouth University, autor de correspondencia), Donald Light (0000-0002-8069-8597, Bournemouth University)
Año2016
Volumen17
Número2
Páginas182-199
Fecha de publicación2016-08-30
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaTourist Studies (JOURNAL)
Identificadores de la revistaISSN: 1468-7976 • E-ISSN: 1741-3206
EditorialSAGE Publishing (PUBLISHER • US)
DOI10.1177/1468797616665768
OpenAlexW2509743568
IdiomaEN
Citas recibidas17
Referencias citadas32

To date, consideration of the carnivalesque at the seaside has focussed on the practices and behaviour of tourists. Less attention has been paid to tourism employees who are not participants in the carnival but may nevertheless be affected by the ‘playful crowd’ that they work with. This study focuses on employees in a seaside amusement park. Employees regularly experienced ‘misbehaviour’ (such as abusive language, attempted theft and violence) by visitors reflecting the spirit of carnival. Employees responded by treating tourists with contempt and retaliated with tactics such as cheating, and reciprocal abuse and violence. The spirit of carnival rubbed off on employees in other ways such as using alcohol or drugs in the workplace, and participation in casual sexual encounters with both other staff and customers. In a variety of ways, employees inverted and transgressed the norms of the hospitality encounter in ways which reflected the influence of the carnival

Aesthetics · Amusement · Carnivalesque · Casual · Contempt · Hospitality · Idyll · Public relations · Sociology · Tourism · Consumer Behavior in Brand Consumption and Identification · Customer Service Quality and Loyalty · Psychology · Psychology of Social Influence · Social Psychology