The Police Use of Social Media

Transformation or Normalisation

Bibliographic Data

ID12714865
AuthorsKaren Bullock (0000-0002-2188-8542, University of Surrey, corresponding author)
Year2017
Volume17
Issue2
Pages245-258
Publication date2017-04-18
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueSocial Policy and Society (JOURNAL)
Journal identifiersISSN: 1474-7464 • E-ISSN: 1475-3073
PublisherCambridge University Press (CUP) (PUBLISHER)
DOI10.1017/s1474746417000112
OpenAlexW2607417737
LanguageEN
Citations received38
References cited38

There has been optimism that social media will facilitate citizen participation and transform the communication strategies of public organisations. Drawing on a case study of the public police in England, this article considers whether social media are transforming or normalising communications. Arguing that social media have not yet served to facilitate interaction between constabularies and citizens in the ways that have been proposed and desired, the article considers factors that structure the transformative potential of social media. It is argued that the uses of social media are mediated by the existing organisational and occupational concerns of the police. This article reveals how an interplay of organisational, technological and individual and cultural dynamics come together to shape how social media are used in constabularies. Embedding social media into police communications is challenging and the technology itself will not bring about the organisational and cultural changes needed to transform police–citizen engagement

Optimism · Political science · Public relations · Social change · Social media · Social transformation · Sociology · Transformative learning · E-Government and Public Services · Policing Practices and Perceptions · Psychology · Social Media and Politics · Social Psychology

Tools

Open DOISci-HubOpen Access