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Co-creating Value in the Scandinavian Welfare System

Matching Elderly Care in a Major Swedish Municipality

Bibliographic Data

ID12715077
AuthorsHenrik Loodin (0000-0002-3869-8526, Lund University, corresponding author), Lars Nordgren (0000-0002-9132-0012, Halmstad University), Catharina Wigner Leifland
Year2025
Pages1-20
Publication date2025-02-17
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueSocial Policy and Society (JOURNAL)
Journal identifiersISSN: 1474-7464 • E-ISSN: 1475-3073
PublisherCambridge University Press (CUP) (PUBLISHER)
DOI10.1017/s1474746425000065
OpenAlexW4407665704
LanguageEN
References cited41

The concept of a socially sustainable society is linked to the notion of equal access to high-quality welfare services and an equitable distribution of common resources. The rationale behind the introduction of private actors to provide welfare services is that greater choice will result in higher quality of service for individuals, achieved through a co-creation process. The purpose of this study is to examine the processes through which value is co-created when elderly are admitted to retirement homes. The study answers the following questions: (1) how do individual expectations differ between the applicants? and (2) how do the employees take the applicants’ expectations into account when allocating the resources available? This study, conducted between november and december 2014, combines surveys with elderly who apply for a retirement home and interviews with employees at the municipality. Our study show that co-creation is related to intangible aspects, pragmatic alignment in resource integration, and conflicts between interests

Business · Distribution (mathematics · Economic growth · Economics · Market economy · Matching (statistics · Political science · Process (computing · Public economics · Quality (philosophy · Resource (disambiguation · Service (business · Social Welfare · Value (mathematics · Welfare · Innovative Approaches in Technology and Social Development · Medicine · Mental Health and Patient Involvement · Service and Product Innovation · Marketing

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Citation velocityhistorical
Highly citedNo
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