Online Dispute Resolution and the Future of Justice

Bibliographic Data

ID12794897
AuthorsColin Rule (The University of Texas at Tyler, corresponding author)
Year2020
Volume16
Issue1
Pages277-292
Publication date2020-05-14
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueAnnual Review of Law and Social Science (BOOK_SERIES)
Journal identifiersISSN: 1550-3585 • E-ISSN: 1550-3631
PublisherAnnual Reviews (PUBLISHER • US)
DOI10.1146/annurev-lawsocsci-101518-043049
OpenAlexW3024874930
LanguageEN
Citations received10
References cited6

Technology is changing the way we interact with each other, which in turn is changing the way we resolve our disputes. Every society throughout history has crafted social institutions to resolve problems fairly and consistently, and that is true also for the online society we are building on the Internet. Online dispute resolution (ODR) is the study of how to effectively use technology to help parties resolve their disputes. Originally crafted by companies like eBay to promote trust in eCommerce, ODR is now being integrated into the courts to expand access to justice and reduce costs. With the expansion of artificial intelligence and machine learning, ODR has the potential to become the new default for fast and fair resolutions, but there are many questions that still need to be answered, and much potential for fraud and abuse. In this article, I explain the need for ODR, provide a short history of its evolution, outline a rubric for building ODR systems, share some case studies demonstrating its use, and describe some ethical dilemmas that could accompany its expansion

Alternative dispute resolution · Business · Dispute resolution · Economic Justice · Internet privacy · Law and economics · Online dispute resolution · Political science · Public relations · Rubric · Sociology · The Internet · Artificial Intelligence in Law · Computer Science · Dispute Resolution and Class Actions · Law · Law, AI, and Intellectual Property

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