Stakeholder Attributions in Crises
The Effects of Covariation Information and Attributional Inferences on Organizational Reputation
Bibliographic Data
| ID | 12800345 |
|---|---|
| Authors | Andreas Schwarz (0000-0001-9033-9662, Technische Universität Ilmenau, corresponding author) |
| Year | 2012 |
| Volume | 6 |
| Issue | 2 |
| Pages | 174-195 |
| Publication date | 2012-03-23 |
| Open Access | No |
| Type | ARTICLE |
| Venue | International Journal of Strategic Communication (JOURNAL) |
| Journal identifiers | ISSN: 1553-118X • E-ISSN: 1553-1198 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/1553118x.2011.596869 |
| OpenAlex | W2092158128 |
| Language | EN |
| Citations received | 3 |
| References cited | 40 |
Organizational crises and related communication activities can create severe threat to the reputation of organizations. However, the kinds of information stakeholders rely on to decide about causes and responsibility for crises are still not well researched. Therefore, this study investigates if and how stakeholders covary organizations with crisis causes and how this affects their perceptions of organizational responsibility and reputation. An experimental study that was conducted with stakeholders of a German university showed that covariation information patterns as proposed by Kelley are significantly related to causal attributions. The subsequent structural equation modeling analysis revealed support for the assumption that organizational responsibility mediates the effect of causal attributions on reputation. Finally, potential applications of findings in the field of strategic crisis communication are discussed
Attribution · Business · Field (mathematics · German · Perception · Political science · Public relations · Reputation · Social responsibility · Stakeholder · Corporate Identity and Reputation · Customer Service Quality and Loyalty · Psychology · Public Relations and Crisis Communication · Social Psychology
An Attributional Theory of Motivation and Emotion
A Beginner's Guide to Structural Equation Modeling
Unpacking the halo effect
Attribution Theory as a guide for post-crisis communication research
Impact of Past Crises on Current Crisis Communication
The Reputation QuotientSM
Reframing Crisis Management
Helping Crisis Managers Protect Reputational Assets
The strategic analysis of intangible resources
Best Practices in Crisis Communication
Choosing the Right Words
The psychology of interpersonal relations.
Attribution
The attribution of blame
Attribution Theory and Research
Communication, Organization, and Crisis
Covariation-Based Causal Attributions during Organizational Crises
Message Properties, Mediating States, and Manipulation Checks
Legitimation endeavors
The processes of causal attribution
Covariation and causal attribution
Which behaviors do people explain? A basic actor–observer asymmetry
A closer examination of causal inference
The how and what of why
"Spontaneous" causal thinking
| Citations per year | 0.25 |
|---|---|
| Citation span | 2014 - 2022 (9) |
| Highly cited | No |