Service Relation and Organizational Context
A Qualitative Research at Shopping Centers
Bibliographic Data
| ID | 12875666 |
|---|---|
| Authors | Sofia Alexandra Cruz (0000-0001-6730-7662, Universidade do Porto, corresponding author) |
| Year | 2015 |
| Volume | 11 |
| Issue | 1 |
| Pages | 90-107 |
| Publication date | 2015-01-31 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Qualitative Sociology Review (JOURNAL) |
| Journal identifiers | ISSN: 1733-8077 • E-ISSN: 1733-8077 |
| Publisher | Uniwersytet Lodzki (University of Lodz) (PUBLISHER) |
| DOI | 10.18778/1733-8077.11.1.05 |
| OpenAlex | W4301680880 |
| Language | EN |
| References cited | 27 |
Service work has undergone changes related to their managerial practices, which bring new professional and organizational realities to employees. The purpose of this article is to explore the opportunities of a qualitative research strategy combining both semi-structured interviews and participant observations to consider work organization and analyze the existing modes of service work of different types of shops and restaurants within shopping centers. This analysis considers the existence of a complex service relation that incorporates relational and material dimensions
Business · Context (archaeology · Knowledge management · Participant observation · Political science · Public relations · Qualitative research · Relation (database · Service (business · Social science · Sociology · Work (physics · Computer Science · Customer Service Quality and Loyalty · Emotional Labor in Professions · Engineering · Management and Organizational Studies · Marketing
A Narrative Approach to Organization Studies
Analyzing Narrative Reality
The Shopping Experience
Work, Consumption and Culture
Fast Food, Fast Talk
Consumption and Identity at Work
Emotion Management in the Workplace
The Managed Heart
What Counts as Qualitative Research? Some Cautionary Comments
Gendered Work Meets Gendered Goods
Gender and Service
On the Materiality of Service Work
In-corporations
Des jeunes corvéables
À votre service ! » La relation de service comme rapport social
Les relations de service et l'analyse du travail des agents
Consumers' Reports
Employee experience of aesthetic labour in retail and hospitality
Back-Office Service Work
Serving Hamburgers and Selling Insurance
The Benefits of Being There
The Mystery Customer
Brand Culture and Branded Workers
| Citation velocity | historical |
|---|---|
| Highly cited | No |