A multi-agency approach to reducing harms from violence and aggression directed towards ambulance services staff in Wales (UK)
Bibliographic Data
| ID | 12936772 |
|---|---|
| Authors | Nigel Rees (0000-0001-8799-5335, Welsh Ambulance Services NHS Trust, corresponding author), Patrick Rees (Welsh Ambulance Services NHS Trust), Lois Hough (Welsh Ambulance Services NHS Trust), Dylan Parry (0000-0002-8899-5596, Welsh Ambulance Services NHS Trust), Nicola White (0000-0002-7438-0072, Welsh Ambulance Services NHS Trust), Brady Bowes (Police Scotland) |
| Year | 2021 |
| Volume | 14 |
| Issue | 2 |
| Pages | 143-158 |
| Publication date | 2021-12-23 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Aggression Conflict and Peace Research (JOURNAL) |
| Journal identifiers | ISSN: 1759-6599 • E-ISSN: 2042-8715 |
| Publisher | Emerald Publishing Limited (PUBLISHER • GB) |
| DOI | 10.1108/jacpr-07-2021-0620 |
| OpenAlex | W4200344082 |
| Language | EN |
| References cited | 44 |
Purpose Ambulance services staff worldwide have long been at risk of encountering violence and aggression directed towards them during their work. Verbal forms of violence and aggression are the most prevalent form, but sometimes incidents involve physical injury, and on rare occasions homicides do occur. Exposure to such violence and aggression can have a lasting negative impact upon ambulance staff and has been associated with increased levels of stress, fear, anxiety, emotional exhaustion, depersonalisation and burnout syndrome. Despite the significance of this issue, little progress has been made to tackle it. The purpose of this paper is to describe this multi-agency approach being taken in Wales (UK) to reduce such harms from violence and aggression directed towards ambulance services staff. Design/methodology/approach An interpretative post-positivist narrative methodology and policy analysis approach was followed. Snowball methods of gathering data were used to construct this narrative involving meetings, telephone calls, review of policy documents, legislation and academic literature. Findings The authors report how tackling violence and aggression directed towards emergency workers has become a priority within Wales (UK), resulting in policy developments and initiatives from groups such as the UK and Welsh Government, the Welsh Ambulance Services National Health Services (NHS) Trust, Health Boards, the NHS Wales Anti-Violence Collaborative and the Joint Emergency Services Group (JESG) in Wales. This has included changes in legislation such as the Assaults on Emergency Workers (Offences) Act 2018 that came into force on 13th November 2018 and policy changes such as the obligatory responses to violence in health care and the JESG #WithUsNotAgainst Us campaign. Our study however reflects the complexity of this issue and the need for further high-quality research. Originality/value The experiences and activities of Wales (UK) reported in this paper adds to the international body of knowledge and literature on violence and aggression directed towards ambulance services staff
Agency (philosophy · Aggression · Criminology · Domestic violence · Geography · Government (linguistics · Legislation · Medical emergency · Poison control · Political science · Psychiatry · Public relations · Qualitative research · Sociology · Suicide prevention · Thematic analysis · Welsh · Workplace violence · Child Abuse and Trauma · Healthcare Decision-Making and Restraints · Law · Medicine · Nursing · Psychology · Workplace Violence and Bullying
| Citation velocity | historical |
|---|---|
| Highly cited | No |