On the changing frontline of welfare delivery
Views on social assistance recipients among Finnish frontline workers
Bibliographic Data
| ID | 12937505 |
|---|---|
| Authors | Helena Blomberg (0000-0002-6227-4408, University of Helsinki, corresponding author), Christian Kroll (0000-0001-9954-6123, University of Helsinki), Johanna Kallio (0000-0002-1041-4536, University of Turku) |
| Year | 2018 |
| Volume | 26 |
| Issue | 2 |
| Pages | 263-280 |
| Publication date | 2018-04-24 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Journal of Poverty and Social Justice (JOURNAL) |
| Journal identifiers | ISSN: 1759-8273 • E-ISSN: 1759-8281 |
| Publisher | Policy Press (PUBLISHER • GB) |
| DOI | 10.1332/175982718x15232796966637 |
| OpenAlex | W2802242893 |
| Language | EN |
| Citations received | 4 |
Frontline workers often use discretion when implementing rules. Thus, their own views can be expected to influence client treatment and decisions. We investigate how different groups of frontline workers, with different degrees and types of professional training and within different institutional settings, perceive social assistance and social assistance recipients, focusing on workers’ (N=2124) views on overuse, laziness, shame and underuse. The results from the Finnish case investigated, where social assistance has recently been transferred from the municipal social services to a national social security institution, highlight the complex interplay between policy goals, institutional logics and the group of frontline workers
Business · Discretion · Economic growth · Economics · Institution · Laziness · Political science · Public relations · Shame · Social Assistance · Social policy · Social security · Social Welfare · Welfare · Medicine · Nursing · Psychology · Social Psychology · Social Work Education and Practice · Social Work
| Citations per year | 0.5 |
|---|---|
| Citation span | 2018 - 2022 (5) |
| Highly cited | No |