In E-Government We Trust? Correlating Factors of E-Government Use in the Western Balkan and Eu Countries
Bibliographic Data
| ID | 12949498 |
|---|---|
| Authors | Tanja Paneva (0009-0000-9036-6927, University of Rijeka), Ahmed Kaharevic (0000-0002-3671-350X, Linköping University, corresponding author) |
| Year | 2023 |
| Volume | 22 |
| Issue | 22 |
| Pages | 293-319 |
| Publication date | 2023-01-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Balkan Social Science Review (JOURNAL) |
| Journal identifiers | ISSN: 1857-8772 • E-ISSN: 1857-8799 |
| Publisher | Goce Delchev University - Shtip (PUBLISHER) |
| DOI | 10.46763/bssr232222293p |
| OpenAlex | W4390283265 |
| Language | EN |
| References cited | 18 |
The e-Government form of governing is thought to enable transparency, efficiency and develop user-centered public services delivery. Usage of e-Government services is seen as one of the prerequisites for full participation in society. However, the success of e-Government is contingent on a combination of factors that determine people’s willingness to use e-Government services. Previous research finds trust in government to be one of the key predictors of e-Government use. In this study we test the relationship of trust in government and e-Government usage, also including factors of digital inclusion. We focus on European Union countries and the less studied Western Balkan (WB) countries in the attempt to give an overview of the whole European region. For this purpose, we employ comparable secondary data from reliable datasets following standardized methodology for the EU and the WB countries. We performed a correlation and regression analysis to first test the trust in government and e-Government usage relationship and control the effects by adding two factors of digital inclusion and GDP per capita. The findings problematize and develop the relationship of trust in government, digital inclusion, and e-Government usage
Business · E-Government · Economic policy · Economics · European union · Government (linguistics · Inclusion (mineral · Information and Communications Technology · Per capita · Political science · Public economics · Sociology · Transparency (behavior · Demography · E-Government and Public Services · Law · Psychology · Social Capital and Networks · Social Media and Politics · Social Psychology
The utilization of e‐government services
Factors Determining the Behavioral Intention to Use Mobile Learning
Experts' views on digital competence
Ggplot2
User Acceptance of Information Technology
The contemporary US digital divide
Digital Competences for Improving Digital Inclusion in E-Government Services
The first-level digital divide shifts from inequalities in physical access to inequalities in material access
A Corresponding Fields Model for the Links Between Social and Digital Exclusion
Is Public Trust in Government Associated With Trust in E-Government
Determining the type of e-government use
Reengineering the open government concept
Key factors and generation mechanisms of open government data performance
Improving digital skills for the use of online public information and services
E-government mechanisms to enhance the participation of citizens and society
The Performance-Trust Link
E-Government Services Adoption
| Highly cited | No |
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