Dissensus as part of dialogue in organizational change processes
A case study in an NGO
Bibliographic Data
| ID | 12949604 |
|---|---|
| Authors | Maider Gorostidi García (0009-0009-3992-6517, corresponding author), Arantxa Rodríguez Berrio (0000-0001-9651-0272), Iratxe Aristegui Fradua (0000-0002-6622-8839) |
| Year | 2023 |
| Volume | 19 |
| Issue | 2 |
| Pages | 125-141 |
| Publication date | 2023-08-14 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | IJAR – International Journal of Action Research (JOURNAL) |
| Journal identifiers | ISSN: 1861-1303 • E-ISSN: 1861-9916 |
| Publisher | Verlag Barbara Budrich GmbH (PUBLISHER) |
| DOI | 10.3224/ijar.v19i2.04 |
| OpenAlex | W4385836135 |
| Language | EN |
| References cited | 18 |
In this article we discuss, from the experience of action research on organizational change in an NGO, how interpreting the concept of dialogue in organizational theory has impacted the way in which it has been understood and applied in the processes of change that organizations experience. The ontological relationship that has been established between dialogue and organizational change and the interpretative frameworks used, although they have represented a great epistemological and practical breakthrough, have also limited the potential of the concept of dialogue itself by oversimplifying it. The reflective analysis allowed by action research on the case leads us to propose dissensus as an alternative: recognizing dissensus as natural in the organizational context and as an engine of real change. Understanding dialogue only as a search for consensus leads people to hide differences and not properly manage them in the process of change, because talking about organization is talking about relational and communicative patterns that highlight the influence of power, internal asymmetry and diversity in the processes of change. This complexity demands a new look on know how to read it and understand it properly without oversimplifying it
Action (physics · Context (archaeology · Epistemology · Knowledge management · Management · Organization development · Organization studies · Organizational change · Organizational studies · Organizational theory · Political science · Process (computing · Public relations · Sociology · Computer Science · Management and Organizational Studies · Public Policy and Administration Research · Social and Economic Solidarity
| Citation velocity | historical |
|---|---|
| Highly cited | No |