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The Impact of Intelligent Services on Customer Satisfaction in the China Hotel Industry

Dados Bibliográficos

ID12974286
AutoresBo Zhou (0009-0002-9984-1557, Anqing Normal University), Tian Tian (0000-0001-8436-7739, Anqing Normal University), Alice H Y Hon (0000-0002-1982-7345, Hong Kong Polytechnic University, autor correspondente)
Ano2025
Volume21
Fascículo4
Páginas1087-1112
Data de publicação2025-03-31
Peer ReviewedSim
Open AccessNão
TipoARTICLE
PeriódicoJournal of China Tourism Research (JOURNAL)
Identificadores do periódicoISSN: 1938-8160 • E-ISSN: 1938-8179
EditoraTaylor & Francis (PUBLISHER • GB)
DOI10.1080/19388160.2025.2484542
OpenAlexW4409409977
IdiomaEN
Citações recebidas1
Referências citadas78

Advertising · Business · China · Consumer satisfaction · Customer delight · Customer retention · Customer satisfaction · Hotel industry · Service (business · Service quality · Tourism · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Marketing

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    Eddie Harmon-Jones, Judson Mills•Cognitive Dissonance•2019

  • How to calculate privacy

    Bo Song, Hongda Xu et al.•Current Issues in Tourism•2024

  • The inclusion of minority groups in tourism workforce

    Open Access•Alice H Y Hon, Emmanuel Gamor•International Journal of Tourism…•2022

  • Consumers’ Ethical Perceptions of Autonomous Service Robots in Hotels

    Open Access•Boyu Lin, Woojin Lee et al.•Journal of Hospitality & Tourism…•2024

  • The Impact of Artificial Intelligence (Ai) on Guest Satisfaction in Hotel Management

    Open Access•Hadeel Sa’ad AL-HYARI, Hisham Mohammad AL-SMADI et al.•GeoJournal of Tourism and Geosites•2023

  • How Tourists Perceive the Usefulness of Technology Adoption in Hotels

    Pimtong Tavitiyaman, Xinyan Zhang et al.•Journal of China Tourism Research•2020

  • Understanding the mediated moderating role of customer expectations in the customer satisfaction model

    Open Access•Ipkin Anthony Wong, Leonardo A N Dioko•Tourism Management•2013

  • Evolving customer expectations of hospitality services

    Open Access•Feng Hu, Thorsten Teichert et al.•Tourism Management•2019

  • Attitudes of hotel customers towards the use of service robots in hospitality service encounters

    Open Access•Ahu Yazici Ayyildiz, Muhammed Baykal et al.•Technology in Society•2022

Obras citantes distintas1
Citações por ano1
Intervalo de citações2026 - 2026 (1)
Velocidade de citaçãocurrent
Altamente citadoNão
Tipos de citaçãoNeutras: 1
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