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Face Consciousness and Moral Ambiguity

Consumers’ Willingness to Patronize Hospitality Knockoff Brands

Bibliographic Data

ID12974340
AuthorsBasak Denizci Guillet (0000-0001-5883-1729, Griffith University, corresponding author), Anna S Mattila (0000-0001-8872-5521, Pennsylvania State University), Zixi Peng (0000-0001-7902-5515, Pennsylvania State University), Yixing Gao (0000-0001-6919-434X, Hong Kong Polytechnic University)
Year2024
Volume21
Issue1
Pages69-86
Publication date2024-02-11
Open AccessNo
TypeARTICLE
VenueJournal of China Tourism Research (JOURNAL)
Journal identifiersISSN: 1938-8160 • E-ISSN: 1938-8179
PublisherTaylor & Francis (PUBLISHER • GB)
DOI10.1080/19388160.2024.2312979
OpenAlexW4391751292
LanguageEN
Citations received1
References cited66

The purpose of this study is to examine consumers’ willingness to patronize retail knockoffs, taking Starbucks as an example. We make a connection between consumers’ willingness to patronize retail knockoffs and cultural variation in the form of tightness and looseness. The U.S. and China – two of the largest counterfeit and knockoff markets – represent loose and tight societies, respectively. Through a quasi-experiment design (nationality: Chinese vs. U.S.), findings reveal that in the context of this study, U.S. consumers are more willing to patronize retail knockoffs than their Chinese counterparts. In addition, the study shows that moral ambiguity and face consciousness act as mediators in influencing consumers’ willingness to patronize retail knockoffs. To the best of our knowledge, this is one of the first empirical studies on consumers’ willingness to patronize retail knockoffs in the hospitality industry, taking face consciousness and moral ambiguity into consideration

Advertising · Ambiguity · Business · Consciousness · Economics · Face (sociological concept · Hospitality · Political science · Social science · Sociology · Tourism · Willingness to pay · Computer Science · Consumer Behavior in Brand Consumption and Identification · Cultural Differences and Values · Psychology · Psychology of Moral and Emotional Judgment · Social Psychology · Marketing

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Highly citedNo
Open DOI
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