Remembering the voice

Exploring information and sentiment in voicemail archival practices

Bibliographic Data

ID13012129
AuthorsLeah Lefebvre (0000-0002-7307-2895, University of Alabama, corresponding author), Brad A Haggadone (0000-0002-5659-8553, The University of Texas at Austin)
Year2018
Volume7
Issue2
Pages195-214
Publication date2018-11-28
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueMobile Media & Communication (JOURNAL)
Journal identifiersISSN: 2050-1579 • E-ISSN: 2050-1587
PublisherSAGE Publishing (PUBLISHER • US)
DOI10.1177/2050157918804844
OpenAlexW2902221334
LanguageEN
Citations received2
References cited38

This study examines preservation of voicemail artifacts. Applying an exploratory approach through grounded theory, participants ( N = 52) from Amazon’s Mechanical Turk provided common reasons for retaining voicemail artifacts. Results highlighted why participants retained or deleted general and specific voicemails. Five categories, past-focused, important, future-focused, sentimental, and neglectful, represented retaining reasons. The oldest and most important artifacts represented sentimental messages. Three categories, past-focused, technological affordance, and unremarkable or undesirable calls, represented reasons for deletion. Voicemails are paralleled to mass and interpersonal communication and implications make connections between information retention, temporality, and interpersonal memorialization. Findings indicate that asynchronous communication exchanges and relics, such as voicemails, offer linkages to and reverberations of old and emerging technologies

Affordance · Asynchronous communication · Cognitive psychology · Epistemology · Interpersonal communication · Memorialization · Political science · Telecommunications · Temporality · Communication · Computer Science · Knowledge Management and Sharing · Law · Mental Health via Writing · Personal Information Management and User Behavior · Psychology

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