Is patient satisfaction the key to promote compliance in health care sector
Bibliographic Data
| ID | 13022384 |
|---|---|
| Authors | Katarzyna Krot (0000-0002-7404-1724, University of Szczecin, corresponding author), Iga Rudawska (0000-0002-2173-931X, Bialystok University of Technology) |
| Year | 2019 |
| Volume | 12 |
| Issue | 3 |
| Pages | 291-300 |
| Publication date | 2019-09-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Economics & Sociology (JOURNAL) |
| Journal identifiers | ISSN: 2071-789X • E-ISSN: 2306-3459 |
| Publisher | Centre of Sociological Research, NGO (PUBLISHER) |
| DOI | 10.14254/2071-789x.2019/12-3/19 |
| OpenAlex | W2982270907 |
| Language | EN |
| Citations received | 1 |
| References cited | 3 |
According to the research, non-compliance is a therapeutic and economic problem with a strong consequences affect not only the success of a single patient's therapy but also the costs of the entire health care system. It would be worth identifying factors limiting non-compliance. Therefore, purpose of the paper is recognize the correlations between compliance and the patient's satisfaction with the medical services they receive. The study was carried out using the CATI method on a national representative sample of 982 Polish respondents, who declared that they had used health care services within the last 6 months. It turned out that satisfaction had a statistically significant effect on both the dimensions of behavior linked to patient compliance. This effect, however, was stronger for arbitrariness, i.e. the more satisfied the patient was the less inclined they were to arbitrarily change their doctor's recommendations
Business · Compliance (psychology · Economic growth · Economics · Health care · Key (lock · Patient satisfaction · Computer Science · Healthcare Policy and Management · Medication Adherence and Compliance · Medicine · Nursing · Patient Satisfaction in Healthcare · Psychology · Marketing · Social Psychology
| Citations per year | 0.17 |
|---|---|
| Citation span | 2020 - 2020 (1) |
| Highly cited | No |