Digitalization of relational space in the service triangle

Technology contributes to engendering complex identity constructions to maintain, protect, and revise professional identity

Business · Conceptualization · Data collection · Focus group · Political science · Public relations · Retail banking · Sociology · Computer Science · Digital Economy and Work Transformation · Emotional Labor in Professions · Employment and Welfare Studies · Marketing

• Towards an experiential ethics of AI and robots

  Open Access•Björn Fischer, Susanne Frennert•Technological Forecasting and…•2025

  Incluir item

• Shaping technology/building society

  John Law, Wiebe E Bijker•Shaping technology/building society•1992

  Incluir item

• Strategic opportunities (and challenges) of algorithmic decision-making

  Open Access•Sue Newell, Marco Marabelli•The Journal of Strategic…•2015

  Incluir item

• Robots and Jobs

  Daron Acemoglu, Pascual Restrepo•National Bureau of Economic…•2017

  Incluir item

• Introduction—Platforms and Infrastructures in the Digital Age

  Pamela Constantinides, Ola Henfridsson et al.•Information Systems Research•2018

  Incluir item

• What Happens When Evaluation Goes Online? Exploring Apparatuses of Valuation in the Travel Sector

  Wanda J Orlikowski, Scott et al.•Organization Science•2014

  Incluir item

• The Rise of the 'Just-in-Time Workforce'

  Open Access•Valerio De Stefano•SSRN Electronic Journal•2015

  Incluir item

• Identities and Identity Work in Organizations

  Open Access•Adalsteinn D Brown, Andrew D Brown•International Journal of…•2015

  Incluir item

• The future of employment

  Open Access•Carl Benedikt Frey, Michael A Osborne•Technological Forecasting and…•2017

  Incluir item

• In the age of the smart machine

  Shoshana Zuboff•In the age of the smart machine

  Incluir item

• The Black Box Society

  Frank Pasquale•Black Box Society•2015

  Incluir item

• Lavoro e digitalizzazione

  Anna Carreri, Giorgio Gosetti et al.•Sociologia del Lavoro•2020

  Incluir item

• Justifying the bored self

  Open Access•Erik Mygind Du Plessis, Sine Nørholm Just•Organization•2022

  Incluir item

• The strange case of ‘Ugo Fantozzi robot’

  Open Access•Luca Carollo•Organization•2021

  Incluir item

• Organizations and their consumers

  Open Access•Yannis Gabriel, Yiannis Gabriel et al.•Organization•2015

  Incluir item

• Interpretations of CEO public apologies for the banking crisis

  Open Access•Owen Hargie, K Stapleton et al.•Organization•2010

  Incluir item

• Do Artifacts Have Politics

  Langdon Winner•Computer Ethics•2017

  Incluir item

• Working and organizing in the age of the learning algorithm

  Open Access•Sary Faraj, Samer Faraj et al.•Information and Organization•2018

  Incluir item

• The Managed Heart

  Arlie Russell Hochschild•Managed Heart•2003

  Incluir item

• Ambient Intelligence and Persuasive Technology

  Open Access•Peter-Paul Verbeek•NanoEthics•2009

  Incluir item

• The managerialization of banking

  Matthias Kipping, Gerarda Westerhuis•Management & Organizational History•2014

  Incluir item

• Enterprise contested

  Open Access•Darren Mccabe•Human Relations•2009

  Incluir item

• The Oxford Handbook of Management

  Philip Scranton, Adrian Wilkinson et al.•The Oxford Handbook of Management•2017

  Incluir item

• Organizing Relationships

  Patricia M Sias, Patricia Sias•Organizing Relationships•2009

  Incluir item

• Trajectories of Neoliberal Transformation

  Lucio Baccaro, Cicely Howell et al.•Trajectories of Neoliberal…•2017

  Incluir item

• Critical Questions for Big Data

  Drick Boyd, Danah Boyd et al.•Information Communication & Society•2012

  Incluir item

• Robots and Organization Studies

  Open Access•Peter Fleming•Organization Studies•2018

  Incluir item

• Toward an Ethics of Algorithms

  Open Access•Mike Ananny•Science Technology & Human Values•2016

  Incluir item

• Algorithms, Governance, and Governmentality

  Open Access•Lucas D Introna•Science Technology & Human Values•2016

  Incluir item

• How the machine 'thinks

  Open Access•Jenna Burrell•Big Data & Society•2016

  Incluir item

• Algorithms and their others

  Open Access•Paul Dourish•Big Data & Society•2016

  Incluir item

• A Sociology of Quantification

  Open Access•Wendy Nelson Espeland, M L Stevens•European Journal of Sociology•2008

  Incluir item

• Why Are There Still So Many Jobs? The History and Future of Workplace Automation

  Open Access•David H Autor, David Autor•The Journal of Economic…•2015

  Incluir item

• Thematic Analysis

  Open Access•Lorelli Nowell, Jill M Norris et al.•International Journal of…•2017

  Incluir item

• Discourses of Professionalism in Front-Line Service Work

  Open Access•Luca Carollo, Luca Solari•Work Employment and Society•2019

  Incluir item

• Work in and beyond the Second Machine Age

  Open Access•David Spencer•Work Employment and Society•2017

  Incluir item

• The customer in the sociology of work

  Open Access•Marek Korczynski•Work Employment and Society•2013

  Incluir item

• Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart

  Open Access•Sharon C Bolton, Carol Boyd et al.•Work Employment and Society•2003

  Incluir item

• Unpacking the Service Triangle

  Open Access•Dilip Subramanian, Jean-Baptiste Suquet•Work and Occupations•2018

  Incluir item

• Workers, Managers, and Customers

  Open Access•Steven H Lopez•Work and Occupations•2010

  Incluir item

• Who's the Boss

  Open Access•Lisa Troyer, Charles W Mueller et al.•Work and Occupations•2000

  Incluir item

• The Mystery Customer

  Open Access•Marek Korczynski•Sociology•2009

  Incluir item