Trade Unionism and Social Protest Movements in Portuguese Call Centres
Trade Unionism and Social Protest Movements
Bibliographic Data
| ID | 13120263 |
|---|---|
| Authors | Isabel Roque (0000-0001-8581-5177, corresponding author) |
| Year | 2017 |
| Volume | 21 |
| Issue | 1 |
| Pages | 55-75 |
| Publication date | 2017-12-28 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Labor and Society (JOURNAL) |
| Journal identifiers | ISSN: 2471-4607 • E-ISSN: 2667-3657 |
| Publisher | Brill (PUBLISHER • NL) |
| DOI | 10.1111/wusa.12319 |
| OpenAlex | W2776568584 |
| Language | EN |
| Citations received | 6 |
| References cited | 26 |
Since the late 1980s, with the phenomenon of neoliberal globalization and the expansion of the third sector, there was an increase in the proportion of service workers, leading to a decline in the unionization rate. Portuguese trade unionism has been mainly characterized by the absence of a collective organization, not having adapted itself to the evolution of society. Therefore, trade unions face new and hard challenges concerning their organization, strategy of action, social and labor intervention with workers, trying to revive class consciousness lost to individualism. Call centres represent one of the areas which personifies the whole set of technological innovation, being considered as the fastest developing form of e‐work. New social protest movements connected with digital labor have emerged in the Portuguese society, including Precários Inflexíveis, Mayday, Ferve, Precariações, Indignados and more specifically the Call Centre Workers' Trade Union. Between 2008 and 2016, forty semi‐structured and biographical interviews were conducted with former and present call centre workers, trade union delegates and activists from social protest movements. This essay is aimed at analyzing how these “virtual real” social movements organize themselves and have become relevant to the “awakening” of Portuguese call centre workers' class consciousness
Call centre · Class consciousness · Collective action · Consciousness · Economics · Face (sociological concept · Globalization · Individualism · Labour economics · Political economy · Political science · Politics · Portuguese · Social movement · Social science · Sociology · Trade union · Working class · Digital Economy and Work Transformation · Emotional Labor in Professions · Labor Movements and Unions · Law · Psychology · Social Work
Call centre workers unite! changing forms of organisation and representation in the Portuguese and British Digital Economy
Cantilevering the Malaise
Labor environmentalism as a paradigm of social movement unionism
Representation, regulation and voice of immigrant couriers and platform drivers in Portugal
Collective Voice and Organizing in Digital Labour Platforms in Portugal
Organizing the digital working-class in Portugal during the Covid-19 pandemic
The new politics of class
Middle class radicalism
The Precariat
Flexicurity – the German trajectory
Resisting Call Centre Work
Capital
Language Put to Work
Challenging Codes
The Managed Heart
‘An assembly line in the head’
Reflections on the call centre — a reply to Glucksmann
The Information Age
Trade Union Internationalism in the Age of Seattle
O internacionalismo sindical na era de Seattle
Transformações no mundo laboral e novos desafios do sindicalismo português
Trabalho, desigualdades sociais e sindicalismo
Work Organization, Control and the Experience of Work in Call Centres
Call configurations
Middle Class Radicalism
Geração à Rasca and beyond
Emotional Labour and Sexual Difference in the Airline Industry
| Citations per year | 0.75 |
|---|---|
| Citation span | 2018 - 2025 (8) |
| Highly cited | No |