Rethinking Sustainability in Healthcare

The implementation of the Green Hospital concept is a critical effort to reduce the environmental impact of the healthcare sector. This study aims to explore how environmental, socio-cultural, and economic values are implemented at hospital as part of efforts to enhance service quality toward sustainable healthcare delivery. Using a qualitative approach and a constructivist paradigm, data were collected through in-depth interviews, participatory observation, and document analysis. Research participants included healthcare workers, patients, hospital management, and surrounding community members. Preliminary findings indicate that environmentally friendly practices are still perceived in technical terms by most staff, while community members emphasize comfort and safety aspects. The integration of socio-cultural values in service delivery was found to be a crucial factor in enhancing stakeholder satisfaction. This study proposes a stakeholder experience-based conceptual model to support a more contextual and participatory Green Hospital implementation strategy

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