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Development and Empirical Validation of Symmetric Component Measures of Multidimensional Constructs

Customer and Competitor Orientation

Bibliographic Data

ID13656300
AuthorsHans Eibe Sørensen (0000-0002-9430-6777, University of Southern Denmark, corresponding author), Stanley F Slater (Colorado State University)
Year2008
Volume103
Issue1
Pages199-213
Publication date2008-08-01
Open AccessYes
TypeARTICLE
VenuePsychological Reports (JOURNAL)
Journal identifiersISSN: 0033-2941 • E-ISSN: 1558-691X
PublisherSAGE Publishing (PUBLISHER • US)
DOI10.2466/pr0.103.1.199-213
PMID18982953
OpenAlexW3123448670
LanguageEN
Citations received3
References cited40

Atheoretical measure purification may lead to construct deficient measures. The purpose of this paper is to provide a theoretically driven procedure for the development and empirical validation of symmetric component measures of multidimensional constructs. Particular emphasis is placed on establishing a formalized three-step procedure for achieving a posteriori content validity. Then the procedure is applied to development and empirical validation of two symmetrical component measures of market orientation, customer orientation and competitor orientation. Analysis suggests that average variance extracted is particularly critical to reliability in the respecification of multi-indicator measures. In relation to this, the results also identify possible deficiencies in using Cronbach alpha for establishing reliable and valid measures

Business · Component (thermodynamics · Customer orientation · Empirical research · Orientation (vector space · Statistics · Customer Service Quality and Loyalty · Marketing · Mathematics · Psychology · Technology Adoption and User Behaviour

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Citations per year0.25
Citation span2014 - 2015 (2)
Highly citedNo

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