Assessing the Multidimensional and Hierarchical Structure of Servqual
Datos Bibliográficos
| ID | 13662426 |
|---|---|
| Autores | Jun Ma (0000-0003-3412-7766, autor de correspondencia) |
| Año | 2007 |
| Volumen | 101 |
| Número | 6 |
| Páginas | 378-378 |
| Fecha de publicación | 2007-01-01 |
| Peer Reviewed | Sí |
| Open Access | No |
| Tipo | ARTICLE |
| Revista | Psychological Reports (JOURNAL) |
| Identificadores de la revista | ISSN: 0033-2941 • E-ISSN: 1558-691X |
| Editorial | SAGE Publishing (PUBLISHER • US) |
| DOI | 10.2466/pr0.101.6.378-391 |
| OpenAlex | W4245299110 |
| Idioma | EN |
| Referencias citadas | 24 |
Business · Service (business · SERVQUAL · Applied Psychology · Cognitive and psychological constructs research · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Marketing · Psychology
Servperf versus Servqual
Teacher's Corner
Some New Thoughts on Conceptualizing Perceived Service Quality
Measuring Service Quality
A Conceptual Model of Service Quality and Its Implications for Future Research
A new look at the statistical model identification
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Single Sample Cross-Validation Indices for Covariance Structures
Structural Model Evaluation and Modification
On the complex nature of patient evaluations of general practice service
Significance tests and goodness of fit in the analysis of covariance structures
Comparative fit indexes in structural models
| Velocidad de citación | historical |
|---|---|
| Altamente citado | No |