Determinants of Patient Satisfaction in Indigenous Cancer Palliative Care Services

Bibliographic Data

ID13775129
AuthorsSolomon Kemoi Cheboi (0000-0002-1787-3954, National Museums of Kenya, Nairobi, Kenya, corresponding author), Daisy N Nyawira (National Museums of Kenya, Nairobi, Kenya), Peter M Ngolo (National Museums of Kenya, Nairobi, Kenya), Wanjiru S Ng’ang’a (0000-0001-9295-2153, National Museums of Kenya, Nairobi, Kenya)
Year2023
Volume60
Pages469580231167733-469580231167733
Publication date2023-01-01
Open AccessYes
TypeARTICLE
VenueINQUIRY The Journal of Health Care Organization Provision and Financing (JOURNAL)
Journal identifiersISSN: 0046-9580 • E-ISSN: 1945-7243
PublisherSAGE Publishing (PUBLISHER • US)
DOI10.1177/00469580231167733
PMID37057317
OpenAlexW4365482933
LanguageEN
References cited32

Optimal quality of care remains an integral formal service along the continuum of care pathway. Patient satisfaction is an important health system responsiveness goal which has been shown to influence quality of care except in the indigenous settings. This study identified the determinants of patient satisfaction in the context of indigenous palliative care in Kenya. A descriptive cross-sectional study was conducted among cancer patients exiting indigenous care outlets located in 12 towns across Kenya using a structured modular questionnaire. Exit interviews were undertaken with 433 respondents leaving 193 mapped indigenous outlets. Overall services satisfaction was assessed as the dependent variable using a computed single-item satisfaction mean score. The data was analyzed using IBM Statistical Package for Social Sciences version 22. 0. Bivariate and multivariate analyses were conducted to identify the potential determinants. Against the 433 study respondents, 248 (57.3%) expressed overall satisfaction with indigenous palliative care services: Satisfaction was positively associated with waiting time (AOR = 2.663, 95% CI = 1.235-5.743), provider attention (AOR = 3.698, 95% CI = 1.657-8.254), provider politeness (AOR = 6.774, 95% CI = 3.697-12.413) and provider social communication skills (AOR = 6.520, 95% CI = 3.642-11.673). Good patient-provider interaction, provider social skills and service waiting time influence patient satisfaction with indigenous palliative care. The finding contributes to the understanding of indigenous palliative cancer care and provides scientific evidence for providers and policy makers to redesign and improve their service and outlet setting to provide patient centered holistic palliative care

Business · Context (archaeology · Family medicine · Geography · Indigenous · Palliative care · Patient satisfaction · Service (business · Service provider · Marketing · Medicine · Nursing · Palliative Care and End-of-Life Issues · Patient Satisfaction in Healthcare · Patient-Provider Communication in Healthcare · Psychology

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