What Are the Risk Factors of Negative Patient Experience? A Cross-Sectional Study in Chinese Public Hospitals
Bibliographic Data
Hospitals are struggling to involve patients and learn from their experience. The risk factor of patient experience is increasingly recognized as a critical component in improving patient experience. Our study explored risk factors of negative patient experience in order to improve the health-service quality of public hospitals. We conducted a cross-sectional study in Hubei province, China. A total of 583 respondents were surveyed by the Outpatient Experience Questionnaire with good validity and reliability in July 2015. T-tests were conducted to compare the experience scores among different outpatient groups. Multiple linear regression was performed to determine the significant factors that influenced the outpatient experience. Outpatients between 18 and 44 years old had the lowest experience scores (65.89 ± 0.79), whereas outpatients completely paying out-of-pocket had the lowest experience scores (64.68 ± 0.81) among all participants. Outpatients with poor self-rated health status had the lowest experience scores (66.14 ± 1.61) among different self-rated health status groups. While age, type of payment, and self-rated health status were significantly risk factors that influenced outpatient experience in the multiple linear regression. Thus, health-care providers should pay more attention to outpatients who are young (age <45), completely out-of-pocket and poor health status, and provide precision health care to improve outpatient experience
Cross-sectional study · Family medicine · Health care · Outpatient clinic · Patient experience · Public health · Healthcare Policy and Management · Medicine · Nursing · Patient Satisfaction in Healthcare · Patient-Provider Communication in Healthcare
Early appraisal of China's huge and complex health-care reforms
A systematic review of evidence on the links between patient experience and clinical safety and effectiveness
Consolidating the social health insurance schemes in China
A Conceptual Model of Service Quality and Its Implications for Future Research
Examining the Role of Patient Experience Surveys in Measuring Health Care Quality
Patient Satisfaction With Hospital Care
Patient dissatisfaction in China
Patient sociodemographic characteristics as predictors of satisfaction with medical care
| Citations per year | 0.43 |
|---|---|
| Citation span | 2019 - 2023 (5) |
| Highly cited | No |