Consumers’ Perceptions About Pharmaceutical Care Provided by Community Pharmacists in China in Relation to Over-the-Counter Drugs
A Qualitative Study
Bibliographic Data
| ID | 13775577 |
|---|---|
| Authors | Hong Chen (0000-0002-9771-6464, University of Macau, China), Carolina Oi Lam Ung (0000-0003-1915-5099, University of Macau, China), Peilian Chi (0000-0002-1839-1113, University of Macau, China), Jihong Wu (0000-0002-2354-1868, University of Electronic Science and Technology of China, Chengdu, China), Daisheng Tang (0000-0002-4149-7696, Beijing Jiaotong University), Hao Hu (0000-0003-1365-0267, University of Macau, China, corresponding author) |
| Year | 2018 |
| Volume | 55 |
| Pages | 46958018793292-46958018793292 |
| Publication date | 2018-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | INQUIRY The Journal of Health Care Organization Provision and Financing (JOURNAL) |
| Journal identifiers | ISSN: 0046-9580 • E-ISSN: 1945-7243 |
| Publisher | SAGE Publishing (PUBLISHER • US) |
| DOI | 10.1177/0046958018793292 |
| PMID | 30095016 |
| OpenAlex | W2886291913 |
| Language | EN |
| References cited | 26 |
While patient-centered care is highly anticipated nowadays, investigation of consumers' perceptions and expectations about pharmacist's pharmaceutical care when providing over-the-counter (OTC) drugs is sparse. This article aimed to explore consumers' perceptions regarding the pharmaceutical care that community pharmacists provide in relation to OTC drugs. Semistructured interviews were conducted with consumers recruited (N = 97) in Yinchuan City, China. The 4 main themes that emerged were expectations on pharmaceutical care, attitude toward pharmacist's competence, experience of self-medication, and suggestions for improving pharmaceutical care. Most participants had high expectations on community pharmacists to recommend the right medicines, to advise them about the effective use of drug, to advise them about the safe use of drug, and to recommend economic drugs. However, their previous experiences at community pharmacy were far from satisfaction reportedly, leading to a general distrust in pharmacist's certification and qualification, knowledge, communication skills, and attitude. As a result, the participants turned to self-medication based on their personal experiences, their relatives' experiences, the information on drug label, and the information distributed in the mass media. Realizing the need to improve pharmaceutical care, the participants also made improvement suggestions specific to community pharmacist, community pharmacy, and the government
Competence (human resources · Distrust · Family medicine · Government (linguistics · Perception · Pharmaceutical care · Pharmacist · Political science · Public relations · Qualitative research · Antibiotic Use and Resistance · Medicine · Nursing · Pharmaceutical industry and healthcare · Pharmaceutical Practices and Patient Outcomes · Pharmacy · Psychology · Social Psychology
| Citation velocity | historical |
|---|---|
| Highly cited | No |