Patient Satisfaction With Outpatient Department Health Service and Associated Factors at Public Hospitals in Ethiopia

Bibliographic Data

ID13776151
AuthorsMeseret Robi Tura (0000-0003-1600-6215, Ambo University, Ambo, Ethiopia, corresponding author), Nimona Amena (0009-0007-1039-6191, Ambo University, Ambo, Ethiopia), Wubet Tazeb Wondie (0000-0003-1522-7905, Ambo University, Ambo, Ethiopia), Belete Feyera Olkaba (0000-0001-8268-0131, Ambo University, Ambo, Ethiopia), Lemma Mideksa Egu (Ambo University, Ambo, Ethiopia), Bulti Tadesse (Ambo University, Ambo, Ethiopia), Ebisa Zerihun (0000-0002-9185-3951, Oda Bultum University, Chiro, Ethiopia), Gonfa Moti Geda (Ambo University, Ambo, Ethiopia), Solomon Seyife Alemu (0000-0001-6096-1055, Madda Walabu University, Shashemene, Ethiopia), Gemechu Gelan Bekele (0000-0002-8476-5320, Madda Walabu University, Shashemene, Ethiopia), Belay Tafa Regassa (0000-0003-0751-9422, Ambo University, Ambo, Ethiopia)
Year2025
Volume62
Pages469580251371387-469580251371387
Publication date2025-09-01
Open AccessYes
TypeARTICLE
VenueINQUIRY The Journal of Health Care Organization Provision and Financing (JOURNAL)
Journal identifiersISSN: 0046-9580 • E-ISSN: 1945-7243
PublisherSAGE Publishing (PUBLISHER • US)
DOI10.1177/00469580251371387
PMID40995744
OpenAlexW4414514538
LanguageEN
References cited34

Globally, patient satisfaction with outpatient department (OPD) health services is a crucial part of evaluating the quality of healthcare. This study was aimed at estimating the pooled proportion of patient satisfaction and determining the associated factors with OPD health services at public hospitals in Ethiopia. The Preferred Reporting Items for Systematic Review and Meta-Analysis (PRISMA) guidelines were followed in the article selection and searching. We searched the following sources of data for identification of primary studies: PubMed, MEDLINE, Google Scholar, Web of Science, SCOPUS, and repositories. STATA version 17 software was used to analyze statistical data using the random effects model. Forest plots were used to display the pooled results. The estimated pooled proportion of patient satisfaction with outpatient department health services was found to be 61.95% (95% CI: 53.00-70.90, I 2 98.61%). Being informed on the prevention of recurrence of illness during consultation, the availability of all the prescribed drugs in the hospital pharmacy, and privacy respected by healthcare providers during consultation were statistically significant factors associated with OPD health services. Nearly 60% of patients were satisfied with the health services provided at the outpatient department (OPD) of public hospitals. Different factors, such as being informed on the prevention of recurrence of illness during consultation, availability of ordered drugs in the health facility, and healthcare providers respecting the privacy of patients, were affecting patient satisfaction. Healthcare managers and providers should work on these factors to ensure high patient satisfaction with OPD health services

Ambulatory care · Health care · Health department · Health services · Outpatient clinic · Patient satisfaction · Public health · Quality (philosophy · Healthcare Policy and Management · Patient Satisfaction in Healthcare · Patient-Provider Communication in Healthcare

Tools

Open DOIOpen Access