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Knowledge management in the hospitality industry

A review of empirical research

Bibliographic Data

ID14661908
AuthorsCarina Antonia Hallin (0000-0002-7656-043X, University of Stavanger, corresponding author), Einar Marnburg (0000-0002-6271-9673, University of Stavanger)
Year2008
Volume29
Issue2
Pages366-381
Publication date2008-04-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueTourism Management (JOURNAL)
Journal identifiersISSN: 0261-5177 • E-ISSN: 1879-3193
PublisherElsevier BV (PUBLISHER)
DOI10.1016/j.tourman.2007.02.019
OpenAlexW2138389835
LanguageEN
Citations received40
References cited57

Body of knowledge · Business · Data science · Empirical evidence · Empirical research · Hospitality · Hospitality industry · Hospitality management studies · Knowledge management · Political science · Tourism · Accounting and Organizational Management · Computer Science · Innovation and Knowledge Management · Intellectual Capital and Performance Analysis · Mathematics · Marketing

  • Importancia del liderazgo en puestos gerenciales en micro, pequeñas y medianas empresas (Mipymes) del sector turístico

    Open Access•Edgardo Lucas Fuentes, Eric Yashiro Martinez Fuentes et al.•LATAM Revista Latinoamericana de…•2024

  • Impact of Customer Relationship Management on the Performance of Hotels of Quetta

    Open Access•Zia Ur Rehman, Zia Rehman•PAKISTAN LANGUAGES AND HUMANITIES…•2023

  • Dynamics of Changes in the Level of Competitiveness of Manufacturing in Poland

    Open Access•Elżbieta Roszko‐Wójtowicz•STUDIA MIEJSKIE•2020

  • Tourism Clusters and Innovation Security

    Open Access•Vasilisa Gorochnaya, Andrey S Mikhaylov et al.•GeoJournal of Tourism and Geosites•2020

  • Predicting Organizational Citizenship Behavior Through Psychological Ownership and Job Satisfaction in Four-Star Hotels

    Open Access•I Gusti Ayu Manuati Dewi, I Gede Riana et al.•GeoJournal of Tourism and Geosites•2021

  • Tourism, knowledge management and its processes

    Open Access•Marcelo Henrique Otowicz, Leonardo Lincoln Leite De Lacerda et al.•Revista Brasileira de Pesquisa em…•2022

  • Turismo e gestão do conhecimento

    Open Access•Luana Emmendoerfer, Leonardo Lincoln Leite De Lacerda et al.•PASOS Revista de Turismo y…•2022

  • Self-organizing innovation networks, mobile knowledge carriers and diasporas

    M S Lowe, Michelle Lowe et al.•Journal of Economic Geography•2012

  • How Does Positive Work-Related Stress Affect the Degree of Innovation Development

    Open Access•Gema Albort-Morant, Antonio Ariza-Montes et al.•International Journal of…•2020

  • Capacidade absortiva no contexto da indústria hoteleira

    Open Access•Claudia Maria Da Silva Bezerra, Heidy Rodriguez Ramos et al.•Podium Sport Leisure and Tourism…•2022

  • The tourism knowledge translation framework

    David A Fennell•Current Issues in Tourism•2022

  • The Destination Marketing Organization as an intelligent agent

    Open Access•Michelle Novotny, Rachel Dodds et al.•International Journal of Tourism…•2024

  • Monitoring sustainable management in local tourist destinations

    Anna Torres-Delgado, Francisco López Palomeque et al.•Journal of Sustainable Tourism•2023

  • Intermediating mechanisms and market conditions in big data knowledge management for enhanced market performance

    Open Access•Junaid Aftab, Feng Wei et al.•Technological Forecasting and…•2025

  • Small Tourism Firms as Agents of Critical Knowledge

    Open Access•Anu Valtonen•Tourist Studies•2009

  • Managing diverse knowledge systems of tourism operators in vulnerable marine ecosystems

    Jean Marie Ip-Soo-Ching, Peter Massingham et al.•Asia Pacific Journal of Tourism…•2022

  • Developing a weighted model to measure knowledge diffusion in a tourism destination network

    Open Access•Hossein Raisi, Llandis Barratt‐Pugh et al.•Asia Pacific Journal of Tourism…•2024

  • Market knowledge of the travel industry from knowledge-based view

    Kuan-Yang Chen, Cheng-Fei Lee et al.•Asia Pacific Journal of Tourism…•2017

  • Bibliometric visualisation

    Yawei Jiang, Brent W Ritchie et al.•Current Issues in Tourism•2017

  • A systematic literature review on knowledge management in times of crisis within the tourism industry

    Open Access•Ewa Stolarek-Muszyńska, Malgorzata Zieba•Current Issues in Tourism•2026

  • Agglomeration density and tourism development in China

    Open Access•Yong Yang, Yang Yong•Tourism Management•2012

  • Understanding small firms in tourism

    Open Access•Rhodri Thomas, Gordon Shaw et al.•Tourism Management•2011

  • Role-shaping of rural tourism entrepreneurs and an interpretative framework

    Open Access•Xiaolong Ma, Weifeng Su et al.•Tourism Management•2025

  • Linking team learning climate to service performance

    Open Access•Jiamin Peng, Lishan Xie et al.•Tourism Management•2022

  • Aspects of service-dominant logic and its implications for tourism management

    Open Access•Gordon Shaw, Gareth Shaw et al.•Tourism Management•2011

  • Knowledge management practices of tourism consultants

    Open Access•Chao Liu, Allan M Williams et al.•Tourism Management•2022

  • Resource-based local development and networked core-competencies for tourism excellence

    Open Access•Stefano Denicolai, Gabriele Cioccarelli et al.•Tourism Management•2010

  • Understanding the FLE-based organizational knowledge creation process in hospitality firms

    Open Access•Yong Rao, Meijia Fang et al.•Tourism Management•2023

  • Hospitality teams

    Open Access•Meng-Lei Monica Hu, Jeou-Shyan Horng et al.•Tourism Management•2009

  • Ethical leadership and its impact on service innovative behavior

    Open Access•Rajib Lochan Dhar•Tourism Management•2016

  • Managing tourism knowledge

    Chris Cooper•Tourism Recreation Research•2015

  • Developing Sustainable Approaches to Accessible Accommodation Information Provision

    Simon Darcy•Tourism Recreation Research•2011

  • Bibliometric studies in tourism

    Open Access•Mehmet Ali Koseoglu, Roya Rahimi et al.•Annals of Tourism Research•2016

  • Knowledge transfer and innovation among attractions

    Open Access•Adi Weidenfeld, Allan M Williams et al.•Annals of Tourism Research•2010

  • Science and industry

    Hindertje Hoarau, Curtis Kline et al.•Annals of Tourism Research•2014

  • Knowledge-management issues in China’s hotel industry

    Open Access•Tommy Wong, Linda French et al.•Annals of Tourism Research•2016

  • Knowledge transfer

    Open Access•Shiqin Zhang, Z Shi et al.•Annals of Tourism Research•2025

  • A network perspective of knowledge transfer in tourism

    Open Access•Hossein Raisi, Rodolfo Baggio et al.•Annals of Tourism Research•2020

  • Networks, Innovation and Knowledge Transfer in Tourism Industry

    Open Access•João M Lopes, Márcio Oliveira et al.•Social Sciences•2021

  • Why is research-practice collaboration so challenging to achieve? A creative tourism experiment

    Open Access•Nancy Duxbury, Fiona Eva Bakas et al.•Tourism Geographies•2021

  • The “Pull” of Tourism Destinations

    Open Access•David B Klenosky•Travel Research Bulletin•2002

  • Tacit Knowledge, Organizational Learning and Societal Institutions

    Open Access•Alice Lam•Organization Studies•2000

  • The knowledge-creating company

    Open Access•Ikujiro Nonaka, Hirotaka Takeuchi•Long Range Planning•1996

  • The fifth discipline, the art and practice of the learning organization

    Open Access•Peter M Senge•Performance + Instruction•1991

  • Agglomeration Efects and Strategic Orientations

    Linda Canina, Cathy A Enz et al.•Academy of Management Journal•2005

  • Personal Knowledge

    Michael Polanyi, Mary Jo Nye•Personal Knowledge•2015

  • Tourism information technology

    Pauline Sheldon, Pierre Benckendorff et al.•Tourism information technology•2014

  • Chain Affiliation and the Failure of Manhattan Hotels, 1898-1980

    Paul Ingram, Joel A C Baum•Administrative Science Quarterly•1997

  • Tourism information technology

    P J Benckendorff, Zheng Xiang et al.•Tourism information technology•2019

  • Correlates of Work Responses in Tourist Industry

    Open Access•Glenn F Ross•Psychological Reports•1991

  • A qualitative study and model of the use of e‐mail in organisations

    Open Access•Geoff Ruggeri Stevens, J McElhill•Internet Research•2000

  • Transforming hotels into learning organisations

    Open Access•Serkan Bayraktaroglu, Rana Ozen Kutanis•Tourism Management•2003

  • Tourism and hospitality education

    Open Access•B King, B R King•Tourism Management•1996

  • Advancing organizational effectiveness and knowledge management implementation

    Open Access•Jen-Te Yang, Jen‐Te Yang et al.•Tourism Management•2004

  • Perceptions of organizational structure in the hospitality industry

    Open Access•Torvald Øgaard, Einar Marnburg et al.•Tourism Management•2008

  • Service quality ideals among hospitality industry employees

    Open Access•Glenn F Ross•Tourism Management•1994

  • Qualitative knowledge capturing and organizational learning

    Open Access•Jen-Te Yang, Jen‐Te Yang•Tourism Management•2004

  • Hotel and food service marketing

    Open Access•Michael Riley•Tourism Management•1987

  • Repairing innovation defectiveness in tourism

    Open Access•Anne-Mette Hjalager•Tourism Management•2002

  • Applying a Knowledge Management Framework to Tourism Research

    Lisa Ruhanen, Chris Cooper•Tourism Recreation Research•2004

  • Knowledge management and tourism

    Open Access•Chris Cooper•Annals of Tourism Research•2006

  • Knowledge Management in Hospitality and Tourism

    Open Access•Dongkoo Yun•Annals of Tourism Research•2004

  • Practical intelligence in real-world pursuits

    Richard K Wagner, Robert J Sternberg•Journal of Personality and Social…•1985

  • Organizational Learning

    Open Access•Ch Argyris, Donald A Schon•Revista Española de Investigaciones…•1997

Unique citing works40
Citations per year2,35
Citation span2009 - 2026 (18)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 33

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