Peoples’ expectations of healthcare

A conceptual review and proposed analytical framework

Bibliographic Data

ID14675684
AuthorsKimberly Lakin (0000-0001-6016-3416, The University of Melbourne), Sumit Kane (0000-0002-4858-7344, The University of Melbourne, corresponding author)
Year2022
Volume292
Pages114636
Publication date2022-01-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueSocial Science & Medicine (JOURNAL)
Journal identifiersISSN: 0277-9536 • E-ISSN: 1873-5347
PublisherElsevier BV (PUBLISHER)
DOI10.1016/j.socscimed.2021.114636
PMID34894457
OpenAlexW4200179528
LanguageEN
Citations received15
References cited35

Expectations shape how one experiences the healthcare one receives. In this paper we argue that the current conceptualisations of expectations within the healthcare literature have much to gain from the many recent and adjacent conceptual developments in other disciplines. The concept of expectations has been extensively studied across disciplines - we review the key texts on the subject in the business, management, social psychology, and sociology literatures to provide a conceptual overview and propose an integrative analytical framework for better understanding individuals' expectations in healthcare. We argue that peoples' expectations of a care encounter are usefully understood as being shaped by their social locations at particular points of time, which is at the intersection of multiple social structures and relations. Peoples' future expectations of care may also be influenced by the experiences of past and current care encounters, framed again by intersecting social structures and relations at that point in time. We demonstrate how an intersectional, translocational and relational analytical approach can allow researchers and practitioners to consider how peoples' social locations shape their expectations of care, not only within a given social environment, but at certain points in time and over time. We emphasise that, given the mobilities and mixing societies are experiencing globally, such an approach is particularly useful for understanding healthcare-related expectations and experiences of all

Conceptual framework · Epistemology · Health care · Political science · Public relations · Social science · Sociology · Computer Science · Engineering · Global Healthcare and Medical Tourism · Historical Psychiatry and Medical Practices · Management and Organizational Studies · Psychology · Social Psychology

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