Inter-institutional differences in defensive stakeholder management in higher education
The case of Serbia
Bibliographic Data
| ID | 14690110 |
|---|---|
| Authors | Jelle Mampaey (0000-0002-6975-5749, Universidade Aberta, corresponding author), Jelena Brankovic (0000-0002-0485-9096, Ghent University), Jeroen Huisman (0000-0003-2241-9980, Ghent University) |
| Year | 2019 |
| Volume | 44 |
| Issue | 6 |
| Pages | 978-989 |
| Publication date | 2019-06-03 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Studies in Higher Education (JOURNAL) |
| Journal identifiers | ISSN: 0307-5079 • E-ISSN: 1470-174X |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/03075079.2017.1405253 |
| OpenAlex | W2769976753 |
| Language | EN |
| Citations received | 1 |
| References cited | 18 |
In contemporary higher education, stakeholder management is increasingly important given the growing number and complexity of stakeholder groups. Defensive stakeholder management (DSM), defined as verbal responses of universities to stakeholder criticism, is a largely neglected topic in the higher education literature. Drawing from a combination of theoretical perspectives in the organisation science literature, we explore how three Serbian universities engage with DSM (in relation to allegations of academic misconduct). We focus on the antecedents of inter-institutional differences in responses to stakeholder criticism and its antecedents, in particular, decision-making structures and core missions. Our findings suggest that different universities do respond differently to the same type of criticism and as such this is an important contribution to the debate on DSM in higher education and beyond
Criticism · Higher education · Misconduct · Political science · Public relations · Serbian · Sociology · Stakeholder · Stakeholder analysis · Stakeholder management · Terminology · Corporate Identity and Reputation · Ethics in Business and Education · Higher Education Governance and Development · Law
The Higher Education System
Strategic Management
Legitimacy in Organizational Institutionalism
Higher education and its communities
The iron cage revisited institutional isomorphism and collective rationality in organizational fields
Defensive stakeholder management in European universities
Academic integrity
Strategic Agency and System Diversity
The Iron Cage Revisited
Institutionalized Organizations
| Citations per year | 1 |
|---|---|
| Citation span | 2026 - 2026 (1) |
| Highly cited | No |